Frequently Asked Questions
Which bridges are tolled?
The improved John F. Kennedy Memorial Bridge (I-65 South), the new Abraham Lincoln Bridge (I-65 North) and the new Lewis and Clark Bridge, (connecting the Gene Snyder Freeway in Kentucky with State Road 265 in Indiana) are tolled.
Which bridges are not tolled?
Are any vehicles exempt from tolling?
How do you pay a toll in a rental car?
How do tolls work for non-automobile rentals such as U-Hauls?
You may have the option to temporarily add the rental vehicle to your RiverLink account, if you have an E-ZPass transponder. Please check to see if the facility on which you are traveling is part of the E-ZPass network. You may be charged through the rental company. Please check with the rental company regarding their policies. Details and policies can differ from one rental company to another. Tolls charged to vehicles added to your account will be your responsibility whether or not your transponder is in the vehicle until you remove them from your account.
As for rented trailers, tolls are based on the height of the vehicle and the number of axles. Additional axles will result in higher toll rates.
If a tractor or tow truck is pulling a vehicle that belongs to another company or individual, who is responsible for the toll?
Which bridges can I bike across? Will I be tolled for biking?
How do our rates compare to other tolling rates?
Are there toll booths?
What is the margin of error in tolling systems like this?
How much does it cost to cross one of the tolled bridges?
What is the toll rate for motorcycles?
Motorcycles are charged the same rate as passenger vehicles.
What if I have roof top luggage, accessories and/or cargo?
For passenger vehicles with roof top luggage, accessories and/or cargo, if the height exceeds 7 ½ feet, you will be charged as a medium vehicle, $5.00 if you have a transponder. Please click here for RiverLink tolling rates.
How can I open a RiverLink account?
What do I need to open a RiverLink account?
Personal Account Defined
Personal accounts require a minimum balance of $20 (or any higher amount you choose), and you can register up to four vehicles. When you reach a low account balance, RiverLink can replenish your account with an automatic charge to a credit card, debit card or checking account. The charge is automatic when you reach a low balance, and you will not receive further notification from RiverLink.
Drivers without auto-replenishment will receive low balance alerts, and must add more money to their accounts online, by phone or in person. If an account reaches a $0.00 or negative balance, higher toll rates will be charged and crossings are not eligible for the frequent-user discount.
Commercial Account Defined
Government Account Defined
Is there a limit on the number of cars that can be registered on one account?
A personal account is limited to four vehicles. Residents with more than four vehicles may open two or more personal accounts with the same address.
There is no limit to the number of vehicles that can be registered to a commercial account or a government account.
What is a RiverLink transponder? How do I get a RiverLink transponder? Can I get a transponder without a RiverLink account? How much does a RiverLink transponder cost? What type of transponder do I need?
A transponder is an electronic device that typically is placed inside the front windshield of a vehicle, near the rearview mirror, and is used to detect toll transactions when traveling on a toll facility.
Drivers with transponders pay the lowest toll rates. To get a transponder, you need to set up a prepaid account. RiverLink does not offer transponders without an account.
There are two types of RiverLink transponders:
- A RiverLink local transponder, which is nontransferable between vehicles, allows a customer to pay tolls on the local tolled Louisville – Southern Indiana Ohio River Bridges. It does not work for any other tolling system. A RiverLink local transponder is free, one per registered vehicle. Drivers choosing a RiverLink local transponder will receive it when setting up their account, either in person or in the mail (7-10 business days). Transponders are mailed free of charge.
- A RiverLink E-ZPass transponder allows a customer to pay tolls automatically when they travel on the tolled Louisville – Southern Indiana Ohio River Bridges and anywhere within the E-ZPass network (www.E-ZPassiag.com/aboute-zpass/wherecaniuseit). The RiverLink E-ZPass transponder is transferrable among vehicles registered to a single RiverLink account. These transponders are $15 to purchase. Drivers choosing a RiverLink E-ZPass transponder will receive it when setting up their account, either in person or in the mail (7-10 business days). Transponders are mailed free of charge.
Is there a special transponder for motorcycles?
What if I already have an E-ZPass transponder from another tolling agency?
If I get an E-ZPass transponder and want 3 vehicles on the account, do I need an E-ZPass transponder for each/all vehicles?
What if I ordered a transponder, but did not receive it?
Is Florida's SunPass part of the E-ZPass network?
Is I-Pass part of the E-ZPass network?
Can RiverLink E-ZPass transponders be used with fleet vehicles?
What if I get a new vehicle?
What if I sell my vehicle?
Remove your transponder from your old vehicle and remove the vehicle from your RiverLink account. This can be managed online at RiverLink.com. You may also call RiverLink or visit a RiverLink customer service center.
If you purchase a new vehicle you can add it to your RiverLink account and you are eligible to receive a free RiverLink local transponder for your new vehicle.
Can I have two transponders in my vehicle at the same time- either two of the same kind of transponder or one RiverLink local transponder and one E-ZPass transponder?
Do I need a RiverLink transponder for each car I own or may I move a transponder from one car to the other?
Can two RiverLink transponders be linked to one account or will I have to set up a separate account for each transponder?
What if I don’t have a RiverLink transponder and I cross the bridge?
Does my account balance carry over month to month?
Is there a fee to receive a monthly statement?
What is an inactivity fee and how does it work?
When an account becomes inactive (no tolling or other account activity) for 365 consecutive days, the account will (a) stop any auto-replenishment and (b) auto-withdraw a $5 inactivity fee from the account balance every month until the balance is depleted. The account will be closed when it reaches a zero balance.
Before an inactivity fee is charged, RiverLink will reach out to customers after 320 days of no activity, and offer a refund of the account balance. If a refund is not requested, the inactivity fee is charged after 365 days of no activity.
A single crossing on a local tolled bridge in a 365-day period qualifies as account activity. If you have an E-ZPass, any crossing in the E-ZPass network in a 365-day period qualifies as account activity.
I see a $x.xx "pending charge" on my bank registry – is this a duplicate charge?
Frequent User Discount Information
The frequent-user discount is per transponder, not per account.
To qualify for the frequent-user discount, a RiverLink transponder must be in a passenger vehicle only. You must be registered to a RiverLink personal account. You must make forty (40) crossings (20 round trips) in a calendar month. For each transponder that qualifies, RiverLink will automatically apply a 50% credit to the account for the first 40 crossings and apply a 50% discount to any additional crossings made using the qualifying transponder during that same calendar month. Only drivers with personal accounts in good standing and RiverLink transponders are eligible. Trips taken with a $0.00 or negative balance will not count toward the frequent-user discount.
Can crossings for different transponders/vehicles be combined to achieve the frequent-user discount program?
Do I have to do anything to set up or track the frequent-user discount program for myself?
What happens when a customer does not pay?
Customers who do not pay their tolls will be charged additional fees and may face restrictions on vehicle registration until tolls and fees are paid. Other enforcement mechanisms, such as collections or legal action, may be taken to help ensure all drivers pay their fair share.
- A first invoice (toll notice) is sent after two one-way crossings, or a single roundtrip, on any of the local tolled bridges. Any additional crossings in the vehicle are collected for at least the next 15 days, and an invoice is sent. It includes tolls accumulated, with no fees added. Drivers have 30 days to pay the bill. Invoices can be paid online, by mail, by phone or in person at a RiverLink customer service center.
- After 30 days of nonpayment, a second invoice is sent that includes a $5 administrative fee. Drivers have 20 days to pay the second invoice.
- If the second invoice is not paid, the driver is in violation and a $25 violation fee is added to the third invoice (violation notice). The driver has 30 days to pay the third invoice.
- If the invoice is not paid by the due date, the account will be placed in collection status with a $30 collections fee added.
- When an invoice is in collection status, the vehicle is subject to a registration hold and in Kentucky, commercial motor vehicles may be put out of service by commercial vehicle enforcement officers until the account is settled.
How are residents outside of Kentucky and Indiana be held accountable for crossing the bridges?
Is information on toll collections and toll revenue released?
Who determines toll rates and sets tolling policies?
Where does my toll money go?
Toll revenues are shared equally by Kentucky and Indiana and used to meet the financial obligations to pay for the project, or for maintenance of the bridges.
The John F. Kennedy Memorial Bridge, the Abraham Lincoln Bridge and the new Lewis and Clark Bridge are tolled to help fund the $2.3 billion Ohio River Bridges Project. The project, which has a projected economic impact of $87 billion and is expected to support over 15,000 jobs over the next 30 years, would not have been possible without tolling.
Why is the Kennedy Bridge being tolled?
Will toll rates change or are they permanently set at this amount?
When will tolling end?
What information do I need to pay a RiverLink toll notice online?
Visit RiverLink online at RiverLink.com and click on the green Pay Toll Notice/Invoice button in the upper right corner.
To pay your toll invoice online, please have your invoice number, license plate information (state and number), and a payment method (credit card, debit card or checking account). If you have any questions, please contact RiverLink customer service at 1-855-748-5465.
How do I pay my RiverLink toll if I don’t have a RiverLink transponder account?
There are two ways to pay your toll if you do not have a RiverLink account.
- You can wait until an invoice is mailed to you and pay using the instructions on the notice (you should receive an invoice (toll notice) within 3-4 weeks), or
- You can pay 7-10 days after you have crossed a bridge by contacting RiverLink either by visiting a customer service center in Louisville, KY or Jeffersonville, IN or calling customer service at 1-855-748-5465. .
What if I lose my RiverLink 1st Toll Notice, 2nd Toll Notice, or Violation Notice?
Please contact RiverLink customer service at 1-855-748-5465.
You may also visit customer service centers in Louisville, KY or Jeffersonville, IN.
When will you charge my RiverLink account after I pass through the toll gantries?
Tolls charged via a RiverLink Local or RiverLink E-ZPass transponder may be visible on your account within a few minutes or they may take up to 7 days to post. Tolls charged to vehicles which are not on a prepaid account may take longer to post. Please allow several days from the date of crossing before reaching out to RiverLink to make payment.
Transactions on E-ZPass transponders from other agencies could take several days to post. If you have questions about those transactions, contact the agency where you have established your account.
When viewing transactions on your RiverLink account, make sure you’re viewing all transactions, and not only recent transactions. If you have a $0.00 balance or negative amount on your RiverLink account and cross a tolled bridge, you will be charged a higher rate. You must have a RiverLink account in good standing to receive lower, transponder rates and to be eligible for the frequent-user discount. Trips taken with a $0.00 or negative balance will not count toward the frequent-user discount.
How do I dispute a tolling transaction?
I made a mistake (or had an error) when I set up my account.
I cannot complete my online account because the registration link does not work.
Transponder mounting questions
Mounting directions are included with your welcome letter. Transponders are mounted on the inside of the windshield, near the rearview mirror. Transponders are mounted as high and as central as possible. Mounting instructions can be found here: Transponder Mounting Instructions
Transponders must be mounted properly to ensure tolls are assessed correctly, and the lowest rates are paid.
For further directions, call a customer service representative at 855-RIV-LINK, visit a customer service center, or e-mail RiverLink Customer Service.