Contact Us
How Can We Help You?
Call Center:
8 a.m. – 6 p.m., Monday – Friday
Kentucky Walk-Up Center:
8 a.m. – 6 p.m., Monday – Friday
Indiana Walk-Up Center:
8 a.m. – 6 p.m., Monday – Friday
Important Documentation for Walk-Up Center Visits
When visiting our walk-up center, please ensure you have the necessary documents so that we can provide the most efficient assistance you need.
For toll disputes related to a sold vehicle
Bill of sale
If you are stating that the tolls are not yours because you sold the car, please bring a copy of the bill of sale as proof.
For account reconciliation for a deceased member
Death certificate
If you need to reconcile an account for a deceased member, please bring a copy of the death certificate for verification purposes.
For toll disputes where you did not drive the vehicle
License plate number
If you are disputing tolls for a vehicle you did not drive, please make sure to have the license plate number available.
For toll disputes related to divorce
Divorce decree
If you are disputing tolls as a result of a divorce, please bring a copy of the divorce decree.
If you have any further questions or require assistance, please feel free to contact us.
Believe You Were Charged in Error?
Download the Toll Dispute Form (PDF), complete it and submit it using any of the methods described on the form. For more information, view the Toll Dispute FAQs.
Pay by Mail
RIVERLINK
PO BOX 646000
CINCINNATI OH 45264-6000
Be sure to include your name, invoice number, license plate number (including state) and preferred contact information on all correspondence.
Correspondence Address
RIVERLINK
PO BOX 436177
LOUISVILLE, KY 40253
Be sure to include your name and preferred contact information on all correspondence.
Kentucky Customer
Service Center
Toll Dispute
204 S Floyd St
Louisville, KY 40202
Kentucky Walk-Up Center:
8 a.m. – 6 p.m., Monday – Friday
Indiana Customer
Service Center
Toll Dispute
103 Quartermaster Ct.
Jeffersonville, IN 47130
Indiana Walk-Up Center:
8 a.m. – 6 p.m., Monday – Friday
Off East 10th Street between Watt and Mechanic
204 South Floyd St, Louisville, KY 40202
103 Quartermaster Ct, Jeffersonville, IN 47130
Additional Help
Frequently Asked Questions
Step-by-Step How-To Guides
