{"id":1898,"date":"2018-07-31T12:43:47","date_gmt":"2018-07-31T16:43:47","guid":{"rendered":"https:\/\/riverlink.com\/staging\/?page_id=1898"},"modified":"2025-02-28T22:19:14","modified_gmt":"2025-03-01T03:19:14","slug":"disputes","status":"publish","type":"page","link":"https:\/\/riverlink.com\/staging\/faqs\/disputes\/","title":{"rendered":"Toll Disputes FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;6px|0px|50px|0px&#8221; da_disable_devices=&#8221;off|off|off&#8221; transparent_background=&#8221;off&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;off&#8221; custom_width_px=&#8221;1080px&#8221; custom_width_percent=&#8221;80%&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;3_4,1_4&#8243; admin_label=&#8221;Row&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; custom_padding=&#8221;1px|0px|27px|0px&#8221; make_fullwidth=&#8221;off&#8221; use_custom_width=&#8221;off&#8221; width_unit=&#8221;off&#8221; custom_width_px=&#8221;1080px&#8221; custom_width_percent=&#8221;80%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_cta title=&#8221;Toll Disputes FAQs&#8221; admin_label=&#8221;Page Title Green&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;|on|||&#8221; header_text_color=&#8221;#3fae2a&#8221; header_font_size=&#8221;38&#8243; use_background_color=&#8221;off&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; text_orientation=&#8221;left&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; button_letter_spacing_hover=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;0&#8243; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;] [\/et_pb_cta][et_pb_code admin_label=&#8221;Top Anchor&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<a id=\"anchorname\"> <\/a>[\/et_pb_code][et_pb_text admin_label=&#8221;FAQ List&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<strong><a href=\"\/faqs\/disputes\/#what\">What if I was charged in error?<\/a>\u00a0<\/strong><\/p>\n<p><strong><a href=\"\/faqs\/disputes\/#when\">When and how will I receive a response to a toll dispute?<\/a>\u00a0<\/strong><\/p>\n<p><strong><a href=\"\/faqs\/disputes\/#appeal\">What if I want to appeal a dispute response?<\/a>\u00a0<\/strong>[\/et_pb_text][et_pb_divider color=&#8221;#000000&#8243; divider_weight=&#8221;1px&#8221; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Show Divider &#8211; 1 px Black Line&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;8px&#8221; hide_on_mobile=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;] [\/et_pb_divider][et_pb_code admin_label=&#8221;FAQ Anchor: What if I was charged in error? &#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<a id=\"what\"> <\/a>[\/et_pb_code][et_pb_text admin_label=&#8221;FAQ Question and Answer: What if I was charged in error? &#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>What if I was charged in error?<\/h2>\n<p>If you believe you were charged in error, fill out and send a toll dispute form. You can save the form to your computer and fill it out electronically or you can print the form.<\/p>\n<p>There are three ways to submit a toll dispute form:<\/p>\n<ul>\n<li>Email the form to the address on the form<\/li>\n<li>Mail the form to the address on the form<\/li>\n<li>Bring the form to a customer service center<\/li>\n<\/ul>\n<p>Be sure to include any required documents (see the toll dispute form for details).<\/p>\n<p>A single dispute form can cover multiple charges or multiple crossings. Toll disputes must be submitted to RiverLink within 60 days of the first invoice date or the date the toll(s) posted to a RiverLink account.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;FAQ Quick Links: What if I was charged in error? &#8221; _builder_version=&#8221;4.27.4&#8243; background_color=&#8221;#f0f0f0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;14&#8243; border_color_all=&#8221;#f0f0f0&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f0f0f0&#8243; border_width=&#8221;14&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p><strong>Quick Links:<\/strong><\/p>\n<p><strong><a href=\"https:\/\/riverlink.com\/staging\/wp-content\/uploads\/2024\/04\/Dispute-Request-Form_2024.pdf\" rel=\"attachment noopener wp-att-4462\" target=\"_blank\">Dispute Form (PDF)<\/a> <\/strong><\/p>\n<p><strong><a href=\"https:\/\/electronictransactionconsultantsllc202303011928579.mcoutput.com\/userguide\/Content\/riteOnline\/05_06_Submitting_Disputes.htm\" target=\"_blank\" rel=\"noopener\">How-To Guide: File a Toll Dispute<\/a>\u00a0<\/strong><\/p>\n<p><strong><a href=\"\/contactus\/\">View Customer Service Center Locations<\/a>\u00a0<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Back to Top Link&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"#top\"><strong>\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][et_pb_divider color=&#8221;#000000&#8243; divider_weight=&#8221;1px&#8221; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Show Divider &#8211; 1 px Black Line&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;8px&#8221; hide_on_mobile=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;] [\/et_pb_divider][et_pb_code admin_label=&#8221;FAQ Anchor: When and how will I receive a response to a toll dispute? &#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<a id=\"when\"> <\/a>[\/et_pb_code][et_pb_text admin_label=&#8221;FAQ Question and Answer: When and how will I receive a response to a toll dispute?&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>When and how will I receive a response to a toll dispute?<\/h2>\n<p>Expect a written response, by mail, within 30 days. If you do not receive a response within that time frame, contact us by phone or email.<br \/>\n[\/et_pb_text][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;FAQ Quick Links: When and how will I receive a response to a toll dispute? &#8221; _builder_version=&#8221;4.25.2&#8243; background_color=&#8221;#f0f0f0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; border_width_all=&#8221;14&#8243; border_color_all=&#8221;#f0f0f0&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f0f0f0&#8243; border_width=&#8221;14&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>Quick Links:<\/strong><\/p>\n<p><strong><a href=\"tel:1-855-748-5465\">Call 855-RIV-LINK (748-5465)<\/a><\/strong><\/p>\n<p><strong><a href=\"mailto:Disputes@RiverLink.com\">Email RiverLink<\/a>\u00a0<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Back to Top Link&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"#top\"><strong>\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][et_pb_divider color=&#8221;#000000&#8243; divider_weight=&#8221;1px&#8221; disabled_on=&#8221;on|on|off&#8221; admin_label=&#8221;Show Divider &#8211; 1 px Black Line&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;8px&#8221; hide_on_mobile=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;] [\/et_pb_divider][et_pb_code admin_label=&#8221;FAQ Anchor: What if I want to appeal a dispute response? &#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<a id=\"appeal\"> <\/a>[\/et_pb_code][et_pb_text disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;FAQ Question and Answer: What if I want to appeal a dispute response? &#8221; _builder_version=&#8221;4.22.1&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>What if I want to appeal a dispute response?<\/h2>\n<p>Customers who disagree with the response to a toll dispute may request an administrative hearing within 30 days of the date on a negative dispute response.<\/p>\n<p><strong>To request an administrative hearing, complete, sign and mail<span> <a href=\"https:\/\/riverlink.com\/staging\/wp-content\/uploads\/2023\/11\/RiverLink-Administrative-Hearing-Form.pdf\" rel=\"attachment noopener wp-att-4463\" target=\"_blank\">this form<\/a><\/span><span>\u00a0<\/span>along with:<\/strong><\/p>\n<ol>\n<li>A copy of your dispute resolution letter<\/li>\n<li>An invoice or statement with disputed transactions clearly marked<\/li>\n<li>Any additional information you would like to provide<\/li>\n<\/ol>\n<p>Mail your completed form and supporting materials to the following address:<\/p>\n<blockquote>\n<p>The Kentucky Public Transportation Infrastructure Authority<\/p>\n<p>Attn: SHE Office<\/p>\n<p>200 Mero Street<\/p>\n<p>Frankfort, KY 40622<\/p>\n<\/blockquote>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Back to Top Link&#8221; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; use_border_color=&#8221;off&#8221; border_color=&#8221;#ffffff&#8221; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<a href=\"#top\"><strong>\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; disabled_on=&#8221;on|on|&#8221; admin_label=&#8221;Spacer To Align Sidebar If Using Page Title Green&#8221; _builder_version=&#8221;4.16&#8243; height=&#8221;70px&#8221; hide_on_mobile=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;] [\/et_pb_divider][et_pb_text admin_label=&#8221;Sidebar Featured FAQs&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f0f0f0&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; border_width_all=&#8221;14&#8243; border_color_all=&#8221;#f0f0f0&#8243; border_style_all=&#8221;solid&#8221; use_border_color=&#8221;on&#8221; border_color=&#8221;#f0f0f0&#8243; border_width=&#8221;14&#8243; border_style=&#8221;solid&#8221; global_colors_info=&#8221;{}&#8221;]<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-1858\" src=\"\/wp-content\/uploads\/2018\/07\/faqs-icon-green.png\" alt=\"\" width=\"96\" height=\"76\" \/><\/p>\n<p><strong>Other FAQs<\/strong><\/p>\n<p><strong><a href=\"\/faqs\/accounts\">RiverLink Account<\/a>\u00a0\u00a0<\/strong><\/p>\n<p><strong><a href=\"\/faqs\/autoreplenishment\">Auto-Replenishment<\/a>\u00a0<\/strong><\/p>\n<p><strong><a href=\"\/faqs\/transponders\">Transponders<\/a>\u00a0<\/strong><\/p>\n<p><strong><a href=\"\/faqs\/invoices\">Toll Invoices<\/a>\u00a0<\/strong><\/p>\n<p><strong><a href=\"\/faqs\">View All FAQs<\/a>\u00a0<\/strong>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What if I was charged in error?\u00a0 When and how will I receive a response to a toll dispute?\u00a0 What if I want to appeal a dispute response?\u00a0 What if I was charged in error? 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You can save the [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":819,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-1898","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Toll Disputes FAQs - RiverLink<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Toll Disputes FAQs - RiverLink\" \/>\n<meta property=\"og:description\" content=\"What if I was charged in error?\u00a0 When and how will I receive a response to a toll dispute?\u00a0 What if I want to appeal a dispute response?\u00a0 What if I was charged in error? 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