{"id":1902,"date":"2018-07-31T12:46:20","date_gmt":"2018-07-31T16:46:20","guid":{"rendered":"https:\/\/riverlink.com\/staging\/?page_id=1902"},"modified":"2023-09-05T00:11:37","modified_gmt":"2023-09-05T04:11:37","slug":"frequent-user","status":"publish","type":"page","link":"https:\/\/riverlink.com\/staging\/faqs\/frequent-user\/","title":{"rendered":"Frequent-User Discount FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ custom_padding=”6px|0px|50px|0px” da_disable_devices=”off|off|off” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_4,1_4″ admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”1px|0px|0px|0px” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”Frequent-User Discount FAQs” admin_label=”Page Title Green” _builder_version=”4.16″ header_font=”|on|||” header_text_color=”#3fae2a” header_font_size=”38″ use_background_color=”off” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” button_letter_spacing_hover=”0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”] [\/et_pb_cta][et_pb_code admin_label=”Top Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ List” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]Note:\u00a0<\/span><\/span>The frequent-user discount\u202fis per transponder, not per account.<\/span><\/span><\/strong><\/p>\n

 <\/p>\n

What is the frequent-user discount?\u00a0<\/span><\/a><\/strong><\/p>\n

How do I get my frequent-user discount?<\/a>\u00a0<\/span><\/strong><\/p>\n

Why haven\u2019t all of my crossings posted to my account?<\/a>\u00a0<\/span><\/strong><\/p>\n

How can I tell how many crossings I\u2019ve made?<\/a>\u00a0<\/span><\/strong><\/p>\n

Why didn\u2019t my crossing count toward my frequent-user discount?<\/a>\u00a0<\/span><\/strong>
\n[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” disabled_on=”on|on|” admin_label=”Spacer To Align Sidebar If Using Page Title Green” _builder_version=”4.16″ height=”70px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_text admin_label=”Sidebar Featured FAQs” _builder_version=”4.16″ background_color=”#f0f0f0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”14″ border_color_all=”#f0f0f0″ border_style_all=”solid” use_border_color=”on” border_color=”#f0f0f0″ border_width=”14″ border_style=”solid” global_colors_info=”{}”]\"\"<\/p>\n

Other FAQs<\/strong><\/p>\n

RiverLink Account<\/a>\u00a0\u00a0<\/span><\/strong><\/p>\n

Auto-Replenishment<\/a>\u00a0<\/span><\/strong><\/p>\n

Transponders<\/a>\u00a0<\/span><\/strong><\/p>\n

Toll Invoices<\/a>\u00a0<\/span><\/strong><\/p>\n

Toll Disputes<\/a><\/strong><\/p>\n

View all FAQs<\/a><\/strong>
\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_code admin_label=”FAQ Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ Question and Answer” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]<\/p>\n

What is the\u00a0frequent-user discount?<\/h2>\n

Note: The frequent-user discount\u202fis per transponder, not per account.<\/b>\u00a0<\/span><\/p>\n

The frequent-user discount is a 50% discount on crossings during a calendar month.\u00a0To qualify for the frequent-user discount a RiverLink transponder must make forty (40) crossings (20 round trips) in a calendar month. Only trips taken in a passenger vehicle with a RiverLink transponder registered to a personal account count towards the forty crossings. For each transponder that qualifies, RiverLink will apply a 50% credit to the account for the first 40 crossings and apply a 50% discount to any additional crossings made using the qualifying transponder during the same calendar month.\u00a0\u00a0<\/span><\/p>\n

Only drivers with personal accounts in good standing are eligible. Trips taken with a $0.00 or negative balance will not count toward the frequent-user discount.\u00a0Trips taken with an E-ZPass\u00a0transponder from a different tolling agency will not count toward the frequent-user discount.\u00a0<\/span>
\n[\/et_pb_text][et_pb_text admin_label=”FAQ Quick Links” _builder_version=”4.16″ background_color=”#f0f0f0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”14″ border_color_all=”#f0f0f0″ border_style_all=”solid” use_border_color=”on” border_color=”#f0f0f0″ border_width=”14″ border_style=”solid” global_colors_info=”{}”]Quick Links:<\/strong><\/p>\n

More Details: Frequent-User Discount<\/span><\/span><\/a><\/strong>[\/et_pb_text][et_pb_text admin_label=”Back to Top Link” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_code admin_label=”FAQ Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ Question and Answer” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]<\/p>\n

How do I get my frequent-user discount?<\/h2>\n

Note: The frequent-user discount\u202fis per transponder, not per account.<\/b>\u00a0<\/span><\/p>\n

Customers don\u2019t have to do anything to\u00a0qualify for\u00a0the\u00a0frequent-user discount program. The discount is\u00a0applied\u00a0automatically for those who qualify.\u00a0\u00a0<\/span>
\n[\/et_pb_text][et_pb_text admin_label=”FAQ Quick Links” _builder_version=”4.16″ background_color=”#f0f0f0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”14″ border_color_all=”#f0f0f0″ border_style_all=”solid” use_border_color=”on” border_color=”#f0f0f0″ border_width=”14″ border_style=”solid” global_colors_info=”{}”]Quick Links:<\/strong><\/p>\n

More Details: Frequent-User Discount<\/span><\/span><\/a><\/strong>
\n[\/et_pb_text][et_pb_text admin_label=”Back to Top Link” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_code admin_label=”FAQ Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ Question and Answer” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Why haven\u2019t all of my crossings posted to my account?<\/h2>\n

Note: The frequent-user discount\u202fis per transponder, not per account.<\/b>\u00a0<\/span><\/p>\n

It may take several days for crossings to post to an account. Check to make sure the transponder is mounted correctly. Some trips across tolled bridges will go to image review and will take a few days to post to the account. Don\u2019t take additional trips because some crossings may not have posted to your account yet. Additional trips will result in additional tolls owed. If it\u2019s been more than a week since a crossing and it hasn\u2019t posted, contact RiverLink by email or phone. Provide the date, approximate time of the crossing, license plate number, RiverLink account number and transponder number.
\n[\/et_pb_text][et_pb_text admin_label=”FAQ Quick Links” _builder_version=”4.22.1″ background_color=”#f0f0f0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”14″ border_color_all=”#f0f0f0″ border_style_all=”solid” use_border_color=”on” border_color=”#f0f0f0″ border_width=”14″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

Quick Links:<\/strong><\/p>\n

More Details: Frequent-User Discount<\/a>\u00a0<\/span><\/strong><\/p>\n

Call 855-RIV-LINK (855-748-5465)\u00a0<\/span><\/a><\/strong><\/p>\n

Email RiverLink<\/a>\u00a0<\/span><\/strong><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Back to Top Link” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_code admin_label=”FAQ Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ Question and Answer” _builder_version=”4.22.1″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]<\/p>\n

How can I tell how many crossings I\u2019ve made?<\/h2>\n

Note: The frequent-user discount\u202fis per transponder, not per account.<\/b>\u00a0<\/span><\/p>\n

To see transactions for the month to date:\u00a0\u00a0<\/span><\/p>\n