{"id":1908,"date":"2018-07-31T12:49:46","date_gmt":"2018-07-31T16:49:46","guid":{"rendered":"https:\/\/riverlink.com\/staging\/?page_id=1908"},"modified":"2025-02-28T22:16:35","modified_gmt":"2025-03-01T03:16:35","slug":"accounts","status":"publish","type":"page","link":"https:\/\/riverlink.com\/staging\/faqs\/accounts\/","title":{"rendered":"RiverLink Account FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Section” _builder_version=”4.16″ custom_padding=”6px|0px|50px|0px” da_disable_devices=”off|off|off” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”3_4,1_4″ admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”1px|0px|27px|0px” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_cta title=”RiverLink Account FAQs” admin_label=”Page Title Green” _builder_version=”4.16″ header_font=”|on|||” header_text_color=”#3fae2a” header_font_size=”38″ use_background_color=”off” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_width=”1px” border_style=”solid” button_letter_spacing_hover=”0″ global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”] [\/et_pb_cta][et_pb_code admin_label=”Top Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ List” _builder_version=”4.25.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]How can I open a RiverLink prepaid account and get a transponder?<\/a>\u00a0<\/span><\/strong><\/p>\n

Why does the website indicate I already have an account when I try to set up a prepaid RiverLink account?<\/a>\u00a0<\/span><\/strong><\/p>\n

I have an account; why did I also receive an invoice?<\/a>\u00a0<\/span><\/strong><\/p>\n

How do I add more money to my account?<\/a>\u00a0<\/span><\/strong><\/p>\n

What if my account reaches a negative balance?<\/a>\u00a0<\/span><\/strong><\/p>\n

Does my account balance carry over month to month?<\/a>\u00a0<\/span><\/strong><\/p>\n

If I close\u00a0my account, is my account balance refunded?<\/a>\u00a0<\/span><\/strong><\/p>\n

How do I add a new\u00a0car\u00a0and\/or new\u00a0license plate\u00a0to my account?<\/a>\u00a0<\/span><\/strong><\/p>\n

Do I register a temporary license plate?<\/a>\u00a0<\/span><\/strong><\/p>\n

What if I sell my vehicle?<\/a>\u00a0<\/span><\/strong><\/p>\n

What is the PIN number?<\/a>\u00a0<\/span><\/strong><\/p>\n

I see a $x.xx\u00a0\u201cpending charge\u201d on my bank registry, is this a duplicate charge?<\/a>\u00a0<\/span><\/strong><\/p>\n

How do I close my account?<\/a>\u00a0<\/span><\/strong><\/p>\n

Is there a fee to receive a monthly statement?<\/a><\/strong>[\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_code admin_label=”FAQ Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ Question and Answer” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]<\/p>\n

How can I open a RiverLink prepaid account and get a transponder?<\/h2>\n

Customers can open a prepaid account online, by phone or in person at\u00a0a\u00a0customer service center.\u00a0To open an account,\u00a0customers will need to provide their\u00a0name, billing address, phone number and payment method.\u00a0They\u2019ll also\u00a0need to provide\u00a0the\u00a0vehicle\u2019s make, model, year, color and license plate number.
\n[\/et_pb_text][et_pb_text admin_label=”FAQ Quick Links” _builder_version=”4.27.4″ background_color=”#f0f0f0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”14″ border_color_all=”#f0f0f0″ border_style_all=”solid” use_border_color=”on” border_color=”#f0f0f0″ border_width=”14″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

Quick Links:<\/strong><\/p>\n

Open an Account Online<\/a>\u00a0<\/span><\/strong><\/p>\n

Call 855-RIV-LINK (855-748-5465)\u00a0<\/span><\/a><\/strong><\/p>\n

View Customer Service Center Locations<\/a>\u00a0<\/span><\/strong><\/p>\n

More Details: Prepaid Account\u00a0With\u00a0Transponder<\/a>\u00a0<\/span><\/strong><\/p>\n

How-To Guide: Open an Account<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Back to Top Link” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_code admin_label=”FAQ Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text disabled_on=”off|off|off” admin_label=”FAQ Question and Answer” _builder_version=”4.24.2″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n

Why does the website indicate I already have an account when I try to set up a prepaid RiverLink account?<\/h2>\n

Once a vehicle\u00a0crosses\u00a0a tolled bridge,\u00a0the\u00a0vehicle is in the RiverLink system. All outstanding\u00a0tolls\u00a0and fees must be paid\u00a0before setting\u00a0up\u00a0a\u00a0RiverLink prepaid account.<\/p>\n

Tolls owed\u00a0can\u00a0be reduced to the lower,\u00a0transponder rate and\u00a0late\u00a0fees waived\u00a0by setting\u00a0up a prepaid RiverLink account. This offer is available once\u00a0per\u00a0license\u00a0plate.\u00a0Account conversion<\/a> is available online, by calling RiverLink customer service or by visiting a RiverLink customer service center. To check online to see if you qualify for this one-time conversion offer, click the \u201cPay Invoice Online\u201d link below, log in with either your Monthly Bill Number and license plate or using the last 6 characters of your Vehicle Identification Number (VIN) and license plate.<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”FAQ Quick Links” _builder_version=”4.27.4″ background_color=”#f0f0f0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”14″ border_color_all=”#f0f0f0″ border_style_all=”solid” use_border_color=”on” border_color=”#f0f0f0″ border_width=”14″ border_style=”solid” global_colors_info=”{}”]<\/p>\n

Quick Links:<\/strong><\/p>\n

Pay Invoice Online<\/a>\u00a0<\/span><\/strong><\/p>\n

Call 855-RIV-LINK (855-748-5465)<\/a><\/strong><\/p>\n

View Customer Service Center Locations<\/a>\u00a0<\/span><\/strong><\/p>\n

More Details:\u00a0Account\u00a0Conversion<\/a>\u00a0<\/span><\/strong><\/p>\n

How-To Guide: Pay Invoice Online<\/a><\/strong><\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Back to Top Link” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]\/\\ Back to Top<\/strong><\/a>[\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][et_pb_code admin_label=”FAQ Anchor” _builder_version=”4.16″ global_colors_info=”{}”] <\/a>[\/et_pb_code][et_pb_text admin_label=”FAQ Question and Answer” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_style=”solid” global_colors_info=”{}”]<\/p>\n

I have an account; why did I also receive an invoice?<\/h2>\n

In most cases, if an account holder receives an invoice, it means their account has a negative balance.\u00a0Some ways to avoid this issue:\u00a0<\/span><\/p>\n