[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Section” _builder_version=”4.16″ da_disable_devices=”off|off|off” transparent_background=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” locked=”off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_header title=”IMPORTANT UPDATES” text_orientation=”center” background_overlay_color=”rgba(43,43,43,0.64)” content_max_width=”none” admin_label=”Full-Width Page Title Header” _builder_version=”4.16″ title_font=”|||on|” title_font_size=”46″ background_color=”rgba(255, 255, 255, 0)” background_image=”\/wp-content\/uploads\/2018\/07\/header-image-downtown-bridges.jpg” title_font_size_tablet=”” title_font_size_phone=”26″ title_font_size_last_edited=”on|phone” background_url=”https:\/\/riverlink.com\/wp-content\/uploads\/2018\/07\/header-image-downtown-bridges.jpg” button_one_letter_spacing_hover=”0″ button_two_letter_spacing_hover=”0″ saved_tabs=”all” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”0″ button_two_letter_spacing__hover_enabled=”on” button_two_letter_spacing__hover=”0″ button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”] [\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” width=”75.7%” custom_padding=”|0px||0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”1px|0px|48px|0px||” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text With Optional Embedded Image” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Collections have been paused since the transition to a new toll service provider in 2023, allowing drivers extra time to pay any outstanding tolls. Beginning in May 2026, collections efforts will begin again.<\/p>\n
If you have received a toll notice on four consecutive monthly bills for the same crossing(s), the unpaid balance will be transferred to our collections partner, Perdue Brandon. To avoid collections, payments can be made to RiverLink online, by calling 1-855-748-5465, or by visiting a walk up center. Questions should be directed to RiverLink before May 1.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”0px|0px|27px|0px||” link_option_url=”https:\/\/riverlink.etcchosted.com\/” link_option_url_new_window=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text With Optional Embedded Image” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|-80px|0px|||” custom_padding=”|0px||||” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
To see if you owe online, you can check your RiverLink account. Click the link below, and make sure you have:<\/p>\n
[\/et_pb_text][et_pb_cta button_url=”https:\/\/riverlink.etcchosted.com\/” url_new_window=”on” button_text=”See If You Owe” button_text_last_edited=”off|desktop” admin_label=”Stand-Alone Green Button Left Aligned” _builder_version=”4.27.4″ use_background_color=”off” background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_button=”on” button_text_size=”14″ button_text_color=”#ffffff” button_bg_color=”#3fae2a” button_border_width=”0″ button_font=”|on||on|” text_orientation=”left” background_layout=”light” use_border_color=”off” border_color=”#ffffff” border_style=”solid” button_letter_spacing_hover=”0″ button_bg_color_hover=”rgba(63,174,42,0.85)” saved_tabs=”all” locked=”off” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”on” button_letter_spacing__hover=”0″ button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”on” button_bg_color__hover=”rgba(63,174,42,0.85)” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” button_text__hover_enabled=”off|desktop”][\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/riverlink.com\/staging\/wp-content\/uploads\/2026\/02\/RL-Collections-Graphic-3-scaled.png” alt=”A color-coded infographic titled \u201cHow to Tell if Your Collections Notice is Real.\u201d It outlines five stages of toll notices. The 1st notice (issued by RiverLink) includes tolls only with no fees. The 2nd notice adds a $5 late fee. The 3rd notice adds a $25 violation fee. The 4th notice adds a $30 collection fee. A final red \u201cCollections\u201d notice is issued by Perdue Brandon Fielder Collins & Mott LLP on behalf of RiverLink for unpaid tolls and fees.” title_text=”RL-Collections-Graphic-3″ _builder_version=”4.27.4″ _module_preset=”default” width=”80%” module_alignment=”center” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=”Row” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”1px|0px|27px|0px” make_fullwidth=”off” use_custom_width=”off” width_unit=”off” custom_width_px=”1080px” custom_width_percent=”80%” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text With Optional Embedded Image” _builder_version=”4.27.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” use_border_color=”off” border_color=”#ffffff” border_style=”solid” global_colors_info=”{}”]<\/p>\n
Beginning May 1, you will be notified by Perdue Brandon via one of these three methods:<\/p>\n
<\/p>\n
Please check the source information diligently, should you have questions or concerns, reach out to RiverLink (855-748-5465) or Perdue Brandon directly.\u00a0Note that Perdue Brandon will not be available for questions until May 1.\u00a0<\/em><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_padding=”|||0px||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”How do I pay my tolls?” open=”on” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Payment can be made to RiverLink online, by phone, or in person at a customer service center. Once a collections notice is received from Perdue Brandon, payment may be made by following the instructions provided in the notice.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When do collections start?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Collections start in May 2026. \u2028<\/span><\/p>\n RiverLink switched tolling providers in September of 2023. Since then, we have been focused on customer needs and shortening call response times.\u00a0 Now as we move back towards normal operation, we are working to provide ample notice for drivers to pay the tolls and fees they owe before collections are implemented.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I dispute tolls if I don’t believe I owe them?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you believe you were charged in error, you may submit a toll dispute form with RiverLink<\/a> and include any required documentation. Toll disputes must be submitted within 60 days of the first invoice date or the date the toll(s) posted to a RiverLink account.<\/span><\/p>\n \u00a0<\/span><\/p>\n Please note that accounts referred to collections are typically no longer eligible for dispute unless specific criteria are met, such as the vehicle being sold, leased, rented, or reported stolen at the time of the toll transaction. If you are unsure whether your situation qualifies or have questions about your options, contact RiverLink directly for assistance.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do if I believe the collection attempt is fraudulent?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you suspect that a collection notice or communication is fraudulent, do not provide any personal or payment information. Instead, contact the RiverLink or Perdue Brandon customer service team directly. You can also log in to your RiverLink.com<\/a> account at any time to review your balance and confirm that any charges are accurate. Please note the Perdue Brandon team cannot be contacted until May 1, 2026.<\/em><\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I cannot pay the entire amount I owe?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Partial payments are possible through the RiverLink platform. Simply follow the steps here<\/a> to select the crossings you would like to pay. We recommend paying the oldest crossings first.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if the tolls on my notice are from a while ago?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\nFrequently Asked Questions