[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I add more money to my account?” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n
Customers can\u00a0add money to a prepaid\u00a0account online, by phone or in person at\u00a0a\u00a0customer service center.\u00a0Customers can use a credit card, debit card or checking account. Our customer service centers also accept cash.<\/span>\u00a0<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Account FAQs<\/a><\/a><\/strong><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Auto-Replenishment Section” _builder_version=”4.21.0″ custom_padding=”29.6875px|0px|0px|0px” collapsed=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion disabled_on=”on|on|on” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” disabled=”on”][et_pb_accordion_item open=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”What auto-replenishment level should I choose?” _builder_version=”4.25.2″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Choose a replenishment level that matches expected monthly toll expenses. For example, if a customer crosses 20 times a month in a passenger vehicle (which has a toll rate of $2.61 per crossing, as of July 2024), that person should consider a replenishment amount of $53.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my auto-replenishment not working?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_accordion disabled_on=”off|off|off” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item open=”off” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”What auto-replenishment level should I choose?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” open=”on”]<\/p>\n Choose a replenishment level that matches expected monthly toll expenses. For example, if a customer crosses 20 times a month in a passenger vehicle with a\u00a0<\/span>prepaid transponder account (which has a toll rate of $2.68 per crossing, as of July 2025), that person should consider a replenishment amount of $54.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my auto-replenishment not working?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Auto-Replenishment FAQs\u00a0<\/strong><\/a><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner disabled_on=”on|on|on” admin_label=”Auto-Replenishment Section” _builder_version=”4.21.0″ custom_padding=”29.6875px|0px|0px|0px” disabled=”on” collapsed=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”What auto-replenishment level should I choose?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Choose a replenishment level that matches expected monthly toll expenses. For example, if a customer crosses 20 times a month in a passenger vehicle (which has a toll rate of $2.61 per crossing, as of July 2024), that person should consider a replenishment amount of $53.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why is my auto-replenishment not working?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Auto-Replenishment FAQs\u00a0<\/strong><\/a><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Transponders Section” _builder_version=”4.21.0″ custom_padding=”29.6875px|0px|0px|0px” collapsed=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”What are my transponder choices?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I already have an E-ZPass transponder from another tolling agency?” _builder_version=”4.22.1″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Any E-ZPass\u00a0transponder works on the local tolled bridges.<\/span>\u00a0<\/span>View the E-ZPass map here<\/a>.<\/span><\/p>\n <\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Transponder FAQs\u00a0<\/strong><\/a><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Frequent-User Discount Section” _builder_version=”4.21.0″ custom_padding=”29.6875px|0px|0px|0px” collapsed=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Note:\u00a0The frequent-user discount is per transponder, not per account.<\/span><\/span><\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get my frequent-user discount?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Note: The frequent-user discount\u202fis per transponder, not per account.<\/b>\u00a0<\/span><\/p>\n Customers don\u2019t have to do anything to\u00a0qualify for\u00a0the\u00a0frequent-user discount program. The discount is\u00a0applied\u00a0automatically for those who qualify.\u00a0\u00a0<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why haven\u2019t all of my crossings posted to my account?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Note: The frequent-user discount\u202fis per transponder, not per account.<\/b>\u00a0<\/span><\/p>\n It may take several days for crossings to post to an account. Check to make sure the transponder is mounted correctly. Some trips across tolled bridges will go to image review and will take a few days to post to the account. Don\u2019t take additional trips because some crossings may not have posted to your account yet. Additional trips will result in additional tolls owed. If it\u2019s been more than a week since a crossing and it hasn\u2019t posted, contact RiverLink by email or phone. Provide the date, approximate time of the crossing, license plate number, RiverLink account number and transponder number.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Frequent-User Discount FAQs<\/a><\/strong>\u00a0<\/span><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Toll Invoices Section” _builder_version=”4.21.0″ custom_padding=”29.6875px|0px|0px|0px” collapsed=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”When can I expect to receive an invoice?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Two one-way crossings in a passenger vehicle will trigger an invoice. Any additional trips for the next 15 days are collected, and then an invoice is mailed for those crossings. The first RiverLink invoice includes only tolls owed. The bill should be paid by the due date to avoid additional fees.<\/p>\n Additional crossings after the initial invoice will be billed in separate invoices.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where is an invoice sent and how do you get that information?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Invoices are mailed to the address of the registered owner of the vehicle. For this reason, it is important for vehicle owners to keep their personal information up-to-date with the department of motor vehicles or bureau of motor vehicles.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Toll\u00a0Invoice FAQs<\/a><\/strong><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Toll Disputes Section” _builder_version=”4.21.0″ custom_padding=”29.6875px|0px|0px|0px” collapsed=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”What if I was charged in error?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n If you believe you were charged in error, fill out and send a toll dispute form. You can save the form to your computer and fill it out electronically or you can print the form.<\/p>\n There are three ways to submit a toll dispute form:<\/p>\n Be sure to include any required documents (see the toll dispute form for details).<\/p>\n A single dispute form can cover multiple charges or multiple crossings. Toll disputes must be submitted to RiverLink within 60 days of the first invoice date or the date the toll(s) posted to a RiverLink account.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When and how will I receive a response to a toll dispute?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Expect a written response, by mail, within 30 days. If you do not receive a response within that time frame, contact us by phone or email.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Toll Dispute FAQs\u00a0<\/strong><\/a><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][et_pb_row_inner admin_label=”Misc Section” _builder_version=”4.21.0″ custom_padding=”29.6875px|0px|0px|0px” collapsed=”off” global_colors_info=”{}”][et_pb_column_inner saved_specialty_column_type=”3_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_accordion _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item open=”on” _builder_version=”4.21.0″ _module_preset=”default” custom_css_main_element=”display:none;” global_colors_info=”{}”][\/et_pb_accordion_item][et_pb_accordion_item title=”How much does it cost to cross one of the tolled bridges?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Toll rates vary based on vehicle classification and whether the driver has a prepaid account and transponder. For details, view the\u00a0<\/span>toll rate chart<\/strong><\/a>.<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”When will tolling end?” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View All Miscellaneous FAQs\u00a0<\/strong><\/a><\/p>\n [\/et_pb_text][et_pb_divider color=”#000000″ divider_weight=”1px” disabled_on=”on|on|off” admin_label=”Show Divider – 1 px Black Line” _builder_version=”4.16″ height=”8px” hide_on_mobile=”on” global_colors_info=”{}”] [\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” disabled_on=”on|on|” admin_label=”Spacer To Align Sidebar If Using Page Title Green” _builder_version=”4.16″ height=”70px” hide_on_mobile=”on” saved_tabs=”all” global_colors_info=”{}”] [\/et_pb_divider][et_pb_text admin_label=”Sidebar Featured How-Tos” _builder_version=”4.27.4″ background_color=”#f0f0f0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” border_width_all=”14″ border_color_all=”#f0f0f0″ border_style_all=”solid” use_border_color=”on” border_color=”#f0f0f0″ border_width=”14″ border_style=”solid” global_colors_info=”{}”]<\/p>\n How-To Guides <\/strong><\/p>\n Opening an Account<\/a><\/strong><\/p>\n Account Management<\/a><\/strong><\/p>\nAuto-Replenishment<\/h3>\n
If the credit card associated with the account expires or is not valid, auto-replenishment will not work. Add a secondary, back-up payment source in case the first payment method fails.<\/span>\u00a0<\/span><\/h5>\n
If the credit card associated with the account expires or is not valid, auto-replenishment will not work. Add a secondary, back-up payment source in case the first payment method fails.<\/span>\u00a0<\/span><\/h5>\n
Auto-Replenishment<\/h3>\n
If the credit card associated with the account expires or is not valid, auto-replenishment will not work. Add a secondary, back-up payment source in case the first payment method fails.<\/span>\u00a0<\/span><\/h5>\n
Transponders<\/h3>\n
RiverLink has two types of transponders: the RiverLink local transponder and the\u00a0RiverLink\u00a0E-ZPass\u00a0transponder.<\/span>\u00a0<\/span><\/h5>\n
Frequent-User Discount<\/span><\/span><\/span><\/span><\/h3>\n
Toll\u00a0Invoices<\/h3>\n
Toll Disputes<\/h3>\n
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Miscellaneous<\/h3>\n
Tolling will continue until all of the project\u2019s financial obligations are satisfied, estimated to be 2053. Future policy makers will determine whether tolls continue to be necessary.<\/span><\/h5>\n
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