{"id":4093,"date":"2021-03-19T13:55:25","date_gmt":"2021-03-19T17:55:25","guid":{"rendered":"https:\/\/irdportal.com\/?p=4093"},"modified":"2021-03-19T13:55:25","modified_gmt":"2021-03-19T17:55:25","slug":"refunds-processed-after-short-term-payment-issue","status":"publish","type":"post","link":"https:\/\/riverlink.com\/staging\/2021\/03\/19\/refunds-processed-after-short-term-payment-issue\/","title":{"rendered":"Refunds Processed After Short-Term Payment Issue"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221;][et_pb_text admin_label=&#8221;Text&#8221; _builder_version=&#8221;4.9.0&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; sticky_enabled=&#8221;0&#8243;]<h2 style=\"text-align: center;\">Impacted customers have been identified and contacted<\/h2>\n<p><strong><u>LOUISVILLE, Ky. (March 19, 2021)<\/u><\/strong><strong> \u2013 <\/strong>Refunds are being processed after a short-term issue with the operating system caused isolated payment issues on Thursday, March 18. A very small group of customers using auto-replenishment and some account payments were impacted.<\/p>\n<p>\u00a0About a dozen customers who use auto-replenishment saw multiple charges to their payment source on file. Kapsch TrafficCom, the toll system provider, has identified those customers and representatives have contacted them directly or left a message with impacted customers. All payments and any associated charges will be refunded. It may take a few days for the refund to post to the payment source.<\/p>\n<p>\u00a0There was also a small number of payments applied to the wrong accounts, and those payments have been corrected.<\/p>\n<p>\u00a0The system issue, related to identifying information for transactions, was quickly identified and the payment system was temporarily closed for maintenance to correct the matter.<\/p>\n<p>\u00a0No action is needed by impacted customers. All transactions have been closely reviewed, refunds are being processed and proper payments have been applied.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Impacted customers have been identified and contacted LOUISVILLE, Ky. (March 19, 2021) \u2013 Refunds are being processed after a short-term issue with the operating system caused isolated payment issues on Thursday, March 18. A very small group of customers using auto-replenishment and some account payments were impacted. \u00a0About a dozen customers who use auto-replenishment saw [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","om_disable_all_campaigns":false,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-4093","post","type-post","status-publish","format-standard","hentry","category-news"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refunds Processed After Short-Term Payment Issue - RiverLink<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds Processed After Short-Term Payment Issue - RiverLink\" \/>\n<meta property=\"og:description\" content=\"Impacted customers have been identified and contacted LOUISVILLE, Ky. 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