Frequently Asked Questions

Time Frame

When Will Tolling Begin?

Tolling is expected to begin after cross-river capacity is added to the system, and after testing of the new tolling system is complete.

Bridge Tolling
Information

Which bridges are tolled?

The improved John F. Kennedy Memorial Bridge (I-65 South), the new Abraham Lincoln Bridge (I-65 North) and the new Lewis And Clark Bridge, (connecting the Gene Snyder Freeway in Kentucky with State Road 265 in Indiana) are tolled.

Which bridges are not tolled?

The George Rogers Clark Memorial Bridge (Second Street Bridge) and the Sherman Minton Bridge (I-64) are not tolled.

Are any vehicles exempt from tolling?

Transit Authority of River City (TARC) buses and authorized emergency vehicles are exempt from tolls.

How do you pay a toll in a rental car?

You can pay through the rental company. Details and policies differ from one rental company to another. You also have the option to add the rental car to your RiverLink account if you have an E-ZPass. Remember that vehicles added to your account will charge to your account until removed.

How will tolls work for non-automobile rentals such as U-Hauls?

Check with rental companies for details and policies regarding rental vehicles. As for rented trailers, tolls are based on the height of the vehicle and the number of axles. Additional axles would result in higher toll rates.

If a tractor or tow truck is pulling a vehicle that belongs to another company or individual, who is responsible for the toll?

The owner of each vehicle is responsible for paying the toll. Check with tolling companies for details and specific policies regarding tolling services.

Is traffic expected to increase substantially on the Sherman Minton and Clark Memorial bridges?

The Sherman Minton Bridge is expected to see about a 40 percent increase in traffic, and the Clark Memorial (Second Street) Bridge is expected to see a 20 percent increase in traffic.

Which bridges can I bike across? Will I be tolled for biking?

Pedestrians and bikers can use the Lewis And Clark Bridge and Big Four Bridge to cross the Ohio River. There are no tolls for pedestrians and bicycles.

How do our rates compare to other tolling rates?

RiverLink toll rates are comparable to or lower than tolls charged in other areas of the country.

All-Electronic Tolling (AET)

Will there be toll booths?

No, only all-electronic tolling is used. There are no toll booths, no coin buckets and no waiting in line. Traffic flows normally, without stopping. Sensors read transponders on drivers' windshields and deduct the appropriate toll from their prepaid accounts. For those without a transponder, high resolution cameras capture license plates to match a plate to an existing account, or look up an address for billing purposes.

There are also people reviewing images to make sure numbers are read and processed correctly by the toll system.

What is the margin of error in tolling systems like this?

All-electronic tolling systems are very successful, with accuracy rates nearing 100%.

Toll Costs

How much will it cost to cross one of the tolled bridges?

It depends on several factors. What kind of vehicle do you drive? Do you have a transponder? Is your car registered with RiverLink? How often do you cross? The graphic below explains how much you'll have to pay to cross one of the three tolled bridges.

What will the toll rate be for motorcycles?

Motorcycles will be charged the same rate as passenger vehicles.

Accounts

How can I open a RiverLink account?

Drivers can open a personal account online at RiverLink.com, by phone (855-RIV-LINK) or in person at one of two customer service centers. The centers are located at 400 East Main Street in Louisville and 103 Quartermaster Court in Jeffersonville. The centers are currently open 7 a.m.- 7 p.m. Monday-Friday and 8 a.m.-2 p.m. on Saturday.

What do I need to open a RiverLink account?

You will need each vehicle’s make, model, year, color and license plate number, plus a payment method to establish your RiverLink account.

Account Types

There are three types of RiverLink accounts available: Personal, Commercial/Business, and Government.

Personal Account Defined

Personal accounts require a minimum of $20 (or any higher amount you choose), and you can register up to four vehicles. When you reach a low account balance, RiverLink can replenish your account with an automatic charge to a credit card, debit card or checking account. You can also choose to replenish your account manually and will be sent a low-balance reminder via text or email.

Commercial Account Defined

Commercial accounts are prepaid accounts for businesses. Commercial accounts require an opening minimum balance of $20 per vehicle, and there is no limit on the number of vehicles that can be registered to an account. The fastest and easiest way to set up a commercial account is to call 855-RIV-LINK and work with a specialized customer service representative. Businesses that choose to visit a customer service center should bring an easy-to-read sheet with all vehicle information. Because of specialized care, commercial accounts currently can’t be opened online.

Once tolling begins, Commercial Accounts will have online account access.

Government Account Defined

Federal, state, and other government accounts may complete a Government Account Application. This application has a special approval process and requires a W-9 as evidence of eligibility. Approved government accounts are allowed to post pay for tolling charges.

Once tolling begins, Government Accounts will have online account access.

Is there a limit on the number of cars that can be registered on one account?

A personal account is limited to four vehicles. Residents with more than four vehicles may open two or more personal accounts with the same address.
There is no limit to the number of vehicles that can be registered to a Commercial Account or a Government Account

Transponders

What is a RiverLink transponder?
How do I get a RiverLink transponder?
Can I get a transponder without a RiverLink account?
How much does a RiverLink transponder cost?
What type of Transponder do I need?

A transponder is an electronic device that typically is placed inside the front windshield of a vehicle and is used to detect toll transactions when traveling on a toll facility.
Drivers with transponders will pay the lowest toll rates.

To get a transponder, you need to set up a prepaid account. RiverLink does not offer transponders without an account.

There are two types of RiverLink transponders:

  1. A RiverLink local transponder, which is nontransferable between vehicles, allows a customer to pay tolls on the tolled Louisville - Southern Indiana Ohio River Bridges. It does not work for any other tolling system. A RiverLink local transponder is free, one per registered vehicle. Drivers choosing a RiverLink local transponder will receive it when setting up their account, either in person or in the mail (7-10 business days). Transponders are mailed free of charge.
  2. A RiverLink E-ZPass transponder allows a customer to pay tolls automatically when they travel anywhere within the E-ZPass network (www.E-ZPassiag.com/aboute-zpass/wherecaniuseit). The RiverLink E-ZPass transponder is transferrable between vehicles registered to a single account. These transponders are $15 to purchase. Drivers choosing a RiverLink E-ZPass transponder will receive it just before the start of tolling. RiverLink E-ZPass transponders will be mailed free of charge to individuals and businesses.

How do I register my vehicle with RiverLink?

There are two ways to register with RiverLink and establish a prepaid account: 1) Establish a prepaid account and get a RiverLink transponder to pay the lowest toll rates; 2) Open a prepaid account and provide license plate information to RiverLink, but choose not to get a free RiverLink local transponder. In that case, the license plate is recognized on each crossing and the appropriate toll is deducted from their account. Rates are $1 more per crossing because of higher administrative costs. The highest rates are for drivers without a transponder and without a prepaid account.

Will there be a special transponder for motorcycles?

No. It’s recommended that motorcyclists use a RiverLink E-ZPass transponder, and purchase a transponder holder. Several holder options can be found through third-party vendors with an online search.

What if I already have an E-ZPass transponder from another tolling agency?

If you already have an E-ZPass transponder that works in the E-ZPass network, you do not need to purchase another transponder. Your E-ZPass transponder will work for the local tolled bridges. It is recommended that all customers check with their away agency to assure no additional fees are charged. To be eligible for the frequent user discount program, you must obtain a free RiverLink local transponder or purchase a $15 RiverLink E-ZPass transponder.

If I get an E-ZPass transponder and want 3 vehicles on the account, do I need an E-ZPass transponder for each/all vehicles?

You may have one E-ZPass transponder shared among up to four (4) vehicles. At this time customers will be able to add only one vehicle associated with the E-ZPass transponder. Once tolling begins, customer will be able to add up to 3 additional vehicles. This can be done online, by calling 855-RIV-LINK, or by going into the Walk Up Centers in Louisville or Jeffersonville. Only one E-Z Pass transponder is needed for an account; however, it is recommended you get an E-ZPass transponder for each vehicle on your account in case drivers are traveling across tolled bridges at the same time.

Why can't I get a RiverLink E-ZPass until later this year?

RiverLink E-ZPass transponders will be distributed just before tolling begins and when the transponders are fully functional in the E-ZPass network.

What if I ordered multiple transponders but did not receive all of them?

Please call RiverLink Customer Support or go into the Walk Up Centers in Louisville, KY or in Jeffersonville, IN.

Is Florida's SunPass part of the E-ZPass network?

No, Florida's SunPass is not currently part of the E- ZPass network, and will not work on the RiverLink bridges.

Is I-Pass part of the E-ZPass network?

Yes. I-Pass, used in Illinois and on the Indiana Toll Road, is part of the E-ZPass network and will work with local tolled bridges. However, to be eligible for the frequent user discount, you must have a RiverLink local or RiverLink E-ZPass transponder.

Can RiverLink E-ZPass transponders be used with fleet vehicles?

Yes, RiverLink E-ZPass transponders can be used with fleet vehicles on a commercial account.

What if I get a new vehicle?
What if I sell my vehicle?

Register your new vehicle on your RiverLink account and you will receive a free RiverLink local transponder.
Remember to simply remove your transponder from your old vehicle, and remove that vehicle from your account by calling the RiverLink toll free number, at the RiverLink Customer Service Centers or by logging onto your account online at RiverLink.com.

Can I have two transponders in my vehicle at the same time- either two of the same kind of transponder or one RiverLink local transponder and one E-ZPass transponder?

No. Drivers should have only one transponder in their vehicle. Drivers should not have both an E-ZPass transponder and a RiverLink local transponder in their car at the same time. If a user plans to share a RiverLink E-ZPass transponder among vehicles registered to a single account, it’s suggested that a RiverLink E-ZPass transponder be purchased for (at minimum) each driver on the account. Having two transponders in a vehicle can result in billing errors, and possibly double billing. Only RiverLink E-ZPass transponders are removable from a vehicle and portable from one vehicle to another. RiverLink local transponders are not transferable from one vehicle to another.

Do I need a RiverLink transponder for each car I own or may I move a transponder from one car to the other?

RiverLink local transponders may not be moved from one vehicle to another. RiverLink E-ZPass transponders may be moved between vehicles, provided the vehicle is registered on the RiverLink account.

Can two RiverLink transponders be linked to one account or will I have to set up a separate account for each transponder?

If you own more than one vehicle, you can get transponders to place in each of your vehicles and all can be linked together in a single account. A personal account can include up to four vehicles.

What if I don’t have a RiverLink transponder and I cross the bridge?

Cameras will capture the license plate number as each vehicle crosses over a tolled bridge. The system will match the license plate either to registered prepaid accounts or to motor vehicle records. Tolls will be automatically deducted from prepaid accounts. Customers without prepaid accounts will receive a bill in the mail. Toll rates are higher for customers who choose not to use a transponder due to higher administrative costs.

If I have a transponder in my vehicle and drive under or near a tolled bridge, will I be charged even though I did not cross the bridge?

No. You will be charged a toll only if you are crossing the bridge.

Does my account balance carry over month to month?

Yes. Account balances do carry over month to month.

Is there a fee to receive a monthly statement?

There is no fee if you receive your monthly account statement by e-mail or access it online at RiverLink.com. There is a $2 fee to have a personal account statement mailed to you, and that fee is waived if you have auto-replenishment activated on your account.

Inactivity Fee and how it works?

When an account becomes inactive (no tolling or other account activity) for 365 days, the account will (a) stop any auto-replenishment and (b) shall auto-withdraw the $5 inactivity fee from the account balance every month until the balance is depleted.
If you are using other tolls out of state but within the E-ZPass network, this will be considered as having an account active since the transactions will be paid with your account showing activity.

I see a $x.xx "pending charge" on my bank registry – is this a duplicate charge?

Many customers may see a "pending charge" on their bank statement online which is not an actual charge, and is seen by certain banks as they prepare and authorize an auto-replenish charge. These types of pending charges should disappear without an actual charge being incurred.

Frequent User
Discount Program

Frequent User Discount Program Information

The frequent user discount is available to a driver in a passenger vehicle with a RiverLink transponder which is registered to a RiverLink personal account which makes forty (40) crossings (20 round trips) in a calendar month. After 40 crossings, the system will automatically apply a 50% credit per crossing for the first 40 crossings and apply a 50% discount to any additional crossings during that same calendar month. Only drivers with personal accounts in good standing and RiverLink transponders are eligible.

Can crossings for different transponders/vehicles be combined to achieve the frequent-user discount program?

No. The 40 trips associated with the frequent-user discount are measured by the transponder, not by account. Only the RiverLink E-ZPass transponder can be moved from vehicle to vehicle registered to the same personal account. You can target a single E-ZPass transponder for the majority of trips. But, you will want an E-ZPass transponder for every driver in your household to get the lowest toll rates when making conflicting trips.

Do I have to do anything to set up or track the frequent-user discount program for myself?

No. The frequent-user discount is automatic. You don’t have to do anything. When a transponder makes the 40th trip in a calendar month, there will be an automatic credit to your account. Every additional crossing that same calendar month is automatically discounted.

Enforcement and Violations

What happens when a customer does not pay?

Customers who do not pay their tolls will be charged a penalty and may face restrictions on vehicle registration until tolls and penalties are paid. Kentucky and Indiana are working toward agreements with other states to make sure enforcement is as broad as possible. Broad enforcement keeps tolling fair and keeps rates low. Other enforcement mechanisms, such as collections or legal action, may be taken to help ensure everyone pays their fair share.

  • A first invoice includes tolls accumulated over the previous month with no fees added. After 30 days of nonpayment, a second bill will be issued that includes a $5 administrative fee.
  • After an invoice goes unpaid for two months, the account will be in violation status and will have a $25 fee added to the bill.
  • After an invoice goes unpaid for more than three months, the account will be placed in collection status with an additional $30 fee.
  • After an invoice goes unpaid for more than four months, the vehicle is subject to a registration hold until the account is settled.

How will residents outside of Kentucky and Indiana be held accountable for crossing the bridges?

Drivers without transponders traveling on a tolled bridge will receive a bill. If not paid, that bill will eventually move to the collections process, and could be subject to other enhanced enforcement options available. Kentucky and Indiana are working toward agreements with other states to make sure enforcement is as broad as possible. Broad enforcement keeps tolling fair and keeps rates low.

Will reports be issued showing how many people are paying the tolls?

Yes. The Tolling Body and the public will be informed on the use and operations of the toll system.

Tolling Body

Who determines toll rates and sets tolling policies?

The bi-state Tolling Body is responsible for setting toll rates and establishing toll policy. It includes the four members of the Ohio River Bridges Project Joint Board – the Kentucky Public Transportation Infrastructure Authority chairman, the Indiana Public Finance director, the Kentucky Transportation Cabinet Secretary and the Indiana Department of Transportation Commissioner, or their designees – and an additional member of the Indiana Finance Authority (IFA) & the Kentucky Public Transportation Infrastructure Authority (KPTIA).

Where does my toll money go?

Toll revenues will be shared equally by Kentucky and Indiana and can only be used to meet the financial obligations to pay for the project, or for maintenance of the bridges.

The John F. Kennedy Memorial Bridge, the Abraham Lincoln Bridge and the new Lewis And Clark Bridge will be tolled to help fund the $2.3 billion Ohio River Bridges Project. Revenue from tolls will be split between Kentucky and Indiana to pay for the project. Indiana is responsible for the Lewis And Clark Bridge, which includes not only the bridge construction but connecting it to Interstate 265 on both sides of the river. On the Kentucky side, this includes the construction of a tunnel near Prospect, KY. Kentucky is responsible for financing the Downtown Crossing, which includes not only improvements to the Kennedy Bridge and construction of the Lincoln Bridge, but also the reconfiguration of Spaghetti Junction and the approaches for both bridges on the Kentucky and Indiana sides of the Ohio. The project, which has a projected economic impact of $87 billion and is expected to support over 15,000 jobs over the next 30 years, would not be possible without tolling.

Why is the Kennedy Bridge being tolled?

Extensive improvements are expected to add at least 35 years of new life to bridge, which opened in 1963. The Kennedy was also reconfigured with new approaches to carry six lanes of I-65 southbound traffic.

Will toll rates change or are they permanently set at this amount?

Tolls will increase annually, beginning on July 1 2018, with inflation (measured by the Consumer Price Index) or 2.5 percent, whichever is higher.

When will tolling end?

Tolling will continue until all of the project’s financial obligations are satisfied, currently estimated to be through 2053. Policy makers will determine at that time whether tolls continue to be necessary.

Help

I made a mistake (or had an error) when I set up my account.

Call a customer service representative at 855-RIV-LINK, visit a customer service center, or e-mail RiverLink Support.

I cannot complete my online account because the registration link does not work.

Call a customer service representative at 855-RIV-LINK, visit a customer service center, or e-mail RiverLink Support.

Transponder mounting questions.

Mounting directions are included with your welcome letter. For further directions, call a customer service representative at 855-RIV-LINK, visit a customer service center, or e-mail RiverLink Support.

How do I dispute a tolling transaction.

Mail, email, or deliver to RiverLink the completed and signed Toll Dispute Form and any required documents (see Toll Dispute form for details). Toll disputes must be submitted to RiverLink within 60 days of the Toll Notice date or the date the toll(s) posted to a RiverLink account.