IMPORTANT UPDATES

Overdue tolls and fees can lead to your account being turned over to collections.

Don’t wait – make sure your account is up to date today

Collections have been paused since the transition to a new toll service provider in 2023, allowing drivers extra time to pay any outstanding tolls. Beginning in May 2026, collections efforts will begin again.

If you have received a toll notice on four consecutive monthly bills for the same crossing(s), the unpaid balance will be transferred to our collections partner, Perdue Brandon. To avoid collections, payments can be made to RiverLink online, by calling 1-855-748-5465, or by visiting a walk up center. Questions should be directed to RiverLink before May 1.

See If You Owe

To see if you owe online, you can check your RiverLink account. Click the link below, and make sure you have:

Your bill or VIN number
Your license plate number

See If You Owe

A color-coded infographic titled “How to Tell if Your Collections Notice is Real.” It outlines five stages of toll notices. The 1st notice (issued by RiverLink) includes tolls only with no fees. The 2nd notice adds a $5 late fee. The 3rd notice adds a $25 violation fee. The 4th notice adds a $30 collection fee. A final red “Collections” notice is issued by Perdue Brandon Fielder Collins & Mott LLP on behalf of RiverLink for unpaid tolls and fees.

How Will I Be Notified?

Beginning May 1, you will be notified by Perdue Brandon via one of these three methods:

Text Message from: Short Code 69346
Email Message from: RiverLink_tolls@pbfcm.com
Return Mailing Address: 1235 North Loop West, Suite 600, Houston, Texas, 77008
Please note: This is not the address your payment will be mailed to. See your collections notice for more detailed instructions on mailing your payment.

Please check the source information diligently, should you have questions or concerns, reach out to RiverLink (855-748-5465) or Perdue Brandon directly. Note that Perdue Brandon will not be available for questions until May 1.

Frequently Asked Questions

How do I pay my tolls?

Payment can be made to RiverLink online, by phone, or in person at a customer service center. Once a collections notice is received from Perdue Brandon, payment may be made by following the instructions provided in the notice.

When do collections start?

Collections start in May 2026.  

RiverLink switched tolling providers in September of 2023. Since then, we have been focused on customer needs and shortening call response times. Now as we move back towards normal operations, we are working to provide ample notice for drivers to pay the tolls and fees they owe before collections are implemented.

How do I dispute tolls if I don't believe I owe them?

If you believe you were charged in error, you may submit a toll dispute form with RiverLink and include any required documentation. Toll disputes must be submitted within 60 days of the first invoice date or the date the toll(s) posted to a RiverLink account.

Please note that accounts referred to collections are typically no longer eligible for dispute unless specific criteria are met, such as the vehicle being sold, leased, rented, or reported stolen at the time of the toll transaction. If you are unsure whether your situation qualifies or have questions about your options, contact RiverLink directly for assistance.

What should I do if I believe the collection attempt is fraudulent?

If you suspect that a collection notice or communication is fraudulent, do not provide any personal or payment information. Instead, contact the RiverLink or Perdue Brandon customer service team directly. You can also log in to your RiverLink.com account at any time to review your balance and confirm that any charges are accurate. Please note the Perdue Brandon team cannot be contacted until May 1, 2026.

What if I cannot pay the entire amount I owe?

Partial payments are possible through the RiverLink platform. Simply follow the steps here to select the crossings you would like to pay. We recommend paying the oldest crossings first.

What if the tolls on my notice are from a while ago?

If you receive a collections notice, the tolls and fees are valid, and the balance must be resolved. You can visit RiverLink.com at any time to review your crossing history and check your balance. If you have a question about your balance, you can contact the RiverLink or Perdue Brandon customer service team directly. Please note the Perdue Brandon team cannot be contacted until May 1, 2026.