Contact Us

How Can We Help You?

Phone

Average response time: 
Less than one minute* 
CALL 855-RIV-LINK

Email

Average response time: 
1 business day 
Send Message

Toll Dispute

Average response time:
30 days 
Dispute Form (PDF)

*Hours of Operation

Mon – Fri:   7:00am – 7:00pm 

Saturday:   8:00am – 2:00pm 

Sunday:   Closed 

 

Believe You Were Charged in Error?

Download the Toll Dispute Form (PDF), complete it and submit it using any of the methods described on the form. For more information, view the Toll Dispute FAQs.

 

Dispute Form (PDF)Toll Dispute FAQs

Pay by Mail/Correspondence Address

PO Box 16799 

Austin, TX 78761-6799 

 

Be sure to include your name, invoice number, license plate number (including state) and preferred contact information on all correspondence.  

Or Visit Us in Person

Kentucky Customer
Service Center

400 East Main St., Ste. 102 

Louisville, KY 40202 

Across from Slugger Field, with free curbside parking 

Indiana Customer
Service Center

103 Quartermaster Ct. 

Jeffersonville, IN 47130 

Off East 10th Street between Watt and Mechanic 

Hours of Operation

Mon – Fri:   7:00am – 7:00pm 

Saturday:   8:00am – 2:00pm 

Sunday:   Closed 

400 E Main St #102, Louisville, KY 40202

103 Quartermaster Ct, Jeffersonville, IN 47130

Additional Help

Frequently Asked Questions

VIEW FAQs

Step-by-Step How-To Guides

View How-To Guides

Learn About Transponders

Transponder Info