Contact Us
How Can We Help You?
Hours of Operation
Call Center: 8 a.m. – 6:00 p.m., Monday – Friday
Indiana Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday
Kentucky Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday
8 – 9 a.m. is reserved for customers who consider themselves to be at higher risk for severe illness from COVID-19.
Questions about your invoice? Normal invoicing resumed in August 2020 after a four-month pause in the aging cycle. You may receive an invoice several weeks after crossing a tolled bridge. Click here for more information.
New mailing address: RiverLink invoices include a new billing address: RiverLink, P.O. Box 70, Perry, NY 14530.
Believe You Were Charged in Error?
Download the Toll Dispute Form (PDF), complete it and submit it using any of the methods described on the form. For more information, view the Toll Dispute FAQs.
Dispute Form (PDF)Toll Dispute FAQs
Pay by Mail/Correspondence Address
PO Box 70
Perry, NY 14530
Be sure to include your name, invoice number, license plate number (including state) and preferred contact information on all correspondence.
Kentucky Customer
Service Center
400 East Main St., Ste. 102
Louisville, KY 40202
Kentucky Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday
Across from Slugger Field, with free curbside parking
Indiana Customer
Service Center
103 Quartermaster Ct.
Jeffersonville, IN 47130
Indiana Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday
Off East 10th Street between Watt and Mechanic
Hours of Operation
8 – 9 a.m. is reserved for customers who consider themselves to be at higher risk for severe illness from COVID-19.
Call Center: 8 a.m. – 6:00 p.m., Monday – Friday
400 E Main St #102, Louisville, KY 40202
103 Quartermaster Ct, Jeffersonville, IN 47130
Additional Help
Frequently Asked Questions
Step-by-Step How-To Guides
