Contact Us

How Can We Help You?

Hours of Operation

Call Center: 8 a.m. – 6:00 p.m., Monday – Friday

Indiana Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday

Kentucky Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday

8 – 9 a.m. is reserved for customers who consider themselves to be at higher risk for severe illness from COVID-19.

 

Questions about your invoice? Normal invoicing resumed in August 2020 after a four-month pause in the aging cycle. You may receive an invoice several weeks after crossing a tolled bridge. Click here for more information.

New mailing address: RiverLink invoices include a new billing address: RiverLink, P.O. Box 70, Perry, NY 14530.

Believe You Were Charged in Error?

Download the Toll Dispute Form (PDF), complete it and submit it using any of the methods described on the form. For more information, view the Toll Dispute FAQs.

 

Dispute Form (PDF)Toll Dispute FAQs

Pay by Mail/Correspondence Address

PO Box 70 

Perry, NY 14530 

 

Be sure to include your name, invoice number, license plate number (including state) and preferred contact information on all correspondence.  

Visit Us in Person

Kentucky Customer
Service Center

400 East Main St., Ste. 102 

Louisville, KY 40202 

Kentucky Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday

Across from Slugger Field, with free curbside parking 

Indiana Customer
Service Center

103 Quartermaster Ct. 

Jeffersonville, IN 47130

Indiana Walk-Up Center: 8 a.m. – 6 p.m., Monday – Friday

Off East 10th Street between Watt and Mechanic 

Hours of Operation

8 – 9 a.m. is reserved for customers who consider themselves to be at higher risk for severe illness from COVID-19.

Call Center: 8 a.m. – 6:00 p.m., Monday – Friday

400 E Main St #102, Louisville, KY 40202

103 Quartermaster Ct, Jeffersonville, IN 47130

Additional Help

Frequently Asked Questions

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Step-by-Step How-To Guides

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Learn About Transponders

Transponder Info