We apologize for the heavy call volumes recently experienced by calling the RiverLink Customer Service Center. If you would like to pay your invoice or make a replenishment payment to your RiverLink account, there is no need to stay on hold to wait for an agent!
Take advantage of paying your invoice by clicking Pay Invoice on the menu above or using the RiverLink automated phone system at 855-RIV-LINK to make a payment (Option 2 from the Main Menu). Please have your invoice reference number, license plate and credit card information readily available.
In observance of the Thanksgiving Holiday, the RiverLink Call Center and Walk Up Centers will be closed on Thursday, November 23 and Friday November 24. We will resume normal operations at 8 AM on Saturday, November 25. You may still access your account online 24 hours a day, 7 days per week. We wish you a Safe and Happy Holiday.
Please accept our apologies for an error in the billing cycle that may have resulted in you receiving a 1st and 2nd notice of tolls owed at approximately the same time in October. Please disregard the $5.00 administrative (late) fee reflected on the 2nd notice as it has been waived. You can verify the fee waiver online at RiverLink.com. Click “Pay Invoice” and enter the invoice number and license plate number to see your updated balance. If already paid, the $5.00 fee will be credited back to you based upon your method of payment.
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RiverLink is the tolling system for the Louisville-Southern Indiana Ohio River Bridges Project. The project includes the new Abraham Lincoln Bridge in downtown Louisville (I-65), the revamping of the existing Kennedy Bridge in downtown Louisville (also I-65), a new Lewis and Clark Bridge connecting the extension of the Snyder Freeway (I-265) with Southern Indiana (state road 265) and the rebuilding of the I-65, I-64 and I-71 interchanges. The system features all-electronic tolling, which requires no toll booths, no coin machines, no lines and no stopping.
Introduction: About RiverLink
Millions could be saved by opening prepaid accounts
The third quarter of tolling on three bridges connecting Louisville and Southern Indiana saw a steady number of crossings, but no significant growth in the number of drivers using transponders to cross the tolled bridges. There were more than 7.7 million crossings of the three tolled bridges in July, August and September. On average, 61 percent of weekday drivers used transponders while crossing the tolled bridges.
“Tolling has been in place for nearly a year, and it’s important all drivers understand that crossing a tolled bridge with a prepaid account and transponder will save them money, no matter how often they use the bridges,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “The cost savings are substantial.”
In the third quarter, more than one million crossings were made each month without a transponder. A driver saves $2 per crossing when using a prepaid account and transponder. Drivers could have saved nearly $7 million with prepaid accounts and transponders.
Thousands of drivers in Indiana and Kentucky have paid tolls owed to the two states, via RiverLink, and will avoid having a hold placed on their vehicle registration. A registration hold is placed when a toll is not paid after repeated notices. The first holds are expected to be placed next week. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.
Since RiverLink announced pending registration holds last week, nearly 6,500 drivers have paid tolls and fees owed in full. Those drivers have paid nearly $170,000 owed to the two states.
Registration cannot be renewed when repeated notices are unpaid
Drivers in Indiana and Kentucky who owe tolls to the two states, via RiverLink, will have a hold placed on their vehicle registration when a toll is not paid after repeated notices. A hold is placed on a vehicle registration after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer.
The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.
How All-Electronic Tolling Works
Tolling takes place on the Abraham Lincoln Bridge, the Kennedy Bridge and the new Lewis and Clark Bridge. Sensors and video cameras are placed on each of these bridges. Drivers have the choice of using a transponder or having the system capture a photo of their license plate.
A transponder is an electronic device that typically is placed inside the front windshield of your vehicle. There are two types of RiverLink transponders. One type is a RiverLink local transponder that works only on the local tolled bridges within the Greater Louisville/Southern Indiana Metro area. Your first local tag per vehicle is free.
Registered Plate Capture
Those choosing not to use a transponder may also open a prepaid account and register their license plate with the system. With each crossing, cameras will recognize the license plate and automatically deduct the proper toll from the account.
Unregistered Plate Capture
The third option requires no preregistration. Each vehicle’s license plate is photographed and the owner is sent an invoice in the mail. This method has the highest tolls as administrative costs are highest.
For passenger vehicles with roof top luggage, accessories, and/or cargo, if the height exceeds 7 ½ feet, you will be charged as a medium vehicle, $5.00 if you have a transponder. Please click here for more information on RiverLink tolling rates. Vehicles may be re-classified to a higher rate due to the height of cargo or due to pulling a trailer. These crossing do not qualify for the Frequent User Discount.