Frequently Asked Questions
RiverLink Accounts
Why does the website indicate I already have an account when I try to set up a prepaid RiverLink account?
Once a vehicle crosses a tolled bridge, the vehicle is in the RiverLink system. All outstanding tolls and fees must be paid before setting up a RiverLink prepaid account.
Tolls owed can be reduced to the lower, transponder rate and late fees waived by setting up a prepaid RiverLink account. This offer is available once per license plate. Account conversion is available online, by calling RiverLink customer service or by visiting a RiverLink customer service center. To check online to see if you qualify for this one-time conversion offer, click the “Pay Invoice Online” link below, go to the “Invoices and Payment Plans” section, then enter the invoice number and license plate.
Why is my RiverLink account locked and how do I unlock it?
There could be two reasons why a customer’s RiverLink account is locked.
- A prepaid RiverLink account is locked if crossing local tolled bridge(s) after the account reaches a negative balance. The account will remain locked until tolls owed are paid. Auto-replenishment is the best way to avoid a negative balance and higher toll rates.
- An online account may be locked if an incorrect password is entered three times. Customers can reset the password online.
Auto-Replenishment
What auto-replenishment level should I choose?
Choose a replenishment level that matches expected monthly toll expenses. Multiply aproximate number of crossings by the current toll rate.
Why is my auto-replenishment not working?
If the credit card associated with the account expires or is not valid, auto-replenishment will not work. Add a secondary, back-up payment source in case the first payment method fails.
What are my transponder choices?
RiverLink has two types of transponders: the RiverLink local transponder and the RiverLink E-ZPass transponder.
What if I already have an E-ZPass transponder from another tolling agency?
Any E-ZPass transponder works on the local tolled bridges. View the E-ZPass map here.
Frequent-User Discount
Note: The frequent-user discount is per transponder, not per account.
How do I get my frequent-user discount?
Note: The frequent-user discount is per transponder, not per account.
Customers don’t have to do anything to qualify for the frequent-user discount program. The discount is applied automatically for those who qualify.
Why haven’t all of my crossings posted to my account?
Note: The frequent-user discount is per transponder, not per account.
It may take several days for crossings to post to an account. Check to make sure the transponder is mounted correctly. Some trips across tolled bridges will go to image review and will take a few days to post to the account. Don’t take additional trips because some crossings may not have posted to your account yet. Additional trips will result in additional tolls owed. If it’s been more than a week since a crossing and it hasn’t posted, contact RiverLink by email or phone. Provide the date, approximate time of the crossing, license plate number, RiverLink account number and transponder number.
When can I expect to receive an invoice?
Two one-way crossings in a passenger vehicle will trigger an invoice. Any additional trips for the next 15 days are collected, and then an invoice is mailed for those crossings. The first RiverLink invoice includes only tolls owed. The bill should be paid by the due date to avoid additional fees.
Additional crossings after the initial invoice will be billed in separate invoices.
Where is an invoice sent and how do you get that information?
Invoices are mailed to the address of the registered owner of the vehicle. For this reason, it is important for vehicle owners to keep their personal information up-to-date with the department of motor vehicles or bureau of motor vehicles.
Toll Disputes
What if I was charged in error?
If you believe you were charged in error, fill out and send a toll dispute form. You can save the form to your computer and fill it out electronically or you can print the form.
There are three ways to submit a toll dispute form:
- Email the form to the address on the form
- Mail the form to the address on the form
- Bring the form to a customer service center
Be sure to include any required documents (see the toll dispute form for details).
A single dispute form can cover multiple charges or multiple crossings. Toll disputes must be submitted to RiverLink within 60 days of the first invoice date or the date the toll(s) posted to a RiverLink account.
When and how will I receive a response to a toll dispute?
Expect a written response, by mail, within 30 days. If you do not receive a response within that time frame, contact us by phone or email.
Miscellaneous
How much does it cost to cross one of the tolled bridges?
Toll rates vary based on vehicle classification and whether the driver has a prepaid account and transponder. For details, view the toll rate chart.
When will tolling end?
Tolling will continue until all of the project’s financial obligations are satisfied, estimated to be 2053. Future policy makers will determine whether tolls continue to be necessary.
