Have a question about RiverLink? There’s a good chance you’ll find your answer here.

 

Invoicing Resumes – Late 2020/Early 2021

Why am I receiving an invoice weeks after I crossed a tolled bridge?

Why are fees being added to an invoice I’m receiving for crossing a tolled bridge several weeks ago?

The amount I owe is higher than anticipated because it contains multiple months of crossings. Is there a program to assist me?

View All Toll Invoice FAQs

 

RiverLink Accounts

Why does the website indicate I already have an account when I try to set up a prepaid RiverLink account? 

Why is my RiverLink account locked and how do I unlock it? 

View All Account FAQs 

Auto-Replenishment

What auto-replenishment level should I choose? 

Why is my auto-replenishment not working? 

View All Auto-Replenishment FAQs 

Transponders

What are my transponder choices? 

What if I already have an E-ZPass transponder from another tolling agency? 

View All Transponder FAQs 

Frequent-User Discount  

Note: The frequent-user discount is per transponder, not per account. 

How do I get my frequent-user discount? 

Why haven’t all of my crossings posted to my account? 

View All Frequent-User Discount FAQs 

Toll Invoices

When can I expect to receive an invoice?

Where is an invoice sent and how do you get that information?

View All Toll Invoice FAQs

Toll Disputes 

What if I was charged in error? 

When and how will I receive a response to a toll dispute? 

View All Toll Dispute FAQs 

Miscellaneous 

How much does it cost to cross one of the tolled bridges?  

When will tolling end? 

View All Miscellaneous FAQs