Frequently Asked Questions
RiverLink All-Electronic Tolling
RiverLink is all-electronic tolling. There are no toll booths, no coin buckets and no waiting in line. Traffic flows normally, without stopping. Sensors read transponders on drivers’ windshields and deduct the appropriate toll from their prepaid accounts. For those without a transponder, high resolution cameras capture license plates to match a plate to an existing account, or look up an address for billing purposes. Invoices are sent to the registered owner of the vehicle.
Which bridges are tolled?
The John F. Kennedy Memorial Bridge (I-65 South), the Abraham Lincoln Bridge (I-65 North) and the Lewis and Clark Bridge, (connecting the Gene Snyder Freeway in Kentucky with State Road 265 in Indiana) are tolled.
Which bridges are not tolled?
The George Rogers Clark Memorial Bridge (Second Street Bridge) and the Sherman Minton Bridge (I-64) are not tolled.
How much does it cost to cross one of the tolled bridges?
What is the toll rate for motorcycles?
Motorcycles are charged the same rate as passenger vehicles.
How can I open a RiverLink account?
Drivers can open a prepaid personal account online at RiverLink.com, by phone 855-RIV-LINK (855-748-5465) or in person at one of two customer service centers. The centers are located at 400 East Main Street in Louisville and 103 Quartermaster Court in Jeffersonville. The centers are open 7 a.m. – 7 p.m. Monday-Friday and 8 a.m.-2 p.m. on Saturday.
What information do I need to open a RiverLink account?
To open an account you will be asked to give your name, billing address, phone number, and payment method. You will also need each of your vehicle’s make, model, year, color, and license plate number.
What are the Different RiverLink Account Types?
There are three types of RiverLink accounts available: personal, commercial and government.
Personal Account Defined
Personal accounts require a minimum balance of $20 (or any higher amount you choose), and you can register up to four vehicles. When you reach a low account balance, RiverLink can replenish your account with an automatic charge to a credit card, debit card or checking account. The charge is automatic when you reach a low balance. Click here for additional information regarding auto-replenishment.
Commercial Account Defined
Commercial accounts are prepaid accounts and can have more than four vehicles. Commercial accounts require an opening minimum balance of $20 per vehicle, with no limit on the number of vehicles that can be registered to an account. A commercial account can be set by visiting a customer service center or by calling 855-RIV-LINK (855-748-5465) or registering online at RiverLink.com. Businesses that choose to visit a customer service center should bring an easy-to-read sheet with all vehicle information. Businesses may also set up auto-replenishment on a commercial account.
Government Account Defined
Federal, state, and other government entities may complete a Government Account Application. This application has a special approval process and requires a W-9 or a letter of exemption for those entities without a W-9, as evidence of eligibility. Approved government accounts are required to have a transponder in their vehicles. They are charged the transponder rate, but are allowed to post-pay their tolls. There is no limit on the number of vehicles that can be added to a government account.
What is a RiverLink transponder?
A transponder is an electronic device that typically is placed inside the front windshield of a vehicle, near the rearview mirror, and is used to detect crossings on a tolled facility.
Drivers with transponders pay the lowest toll rates. To get a transponder, you need to set up a prepaid account.
What are my transponder choices?
There are two types of RiverLink transponders:
A RiverLink local transponder allows a customer to pay tolls on the local tolled Louisville – Southern Indiana Ohio River Bridges. It does not work for any other tolling system. A RiverLink local transponder is free, one per registered vehicle. The RiverLink local transponder is a sticker, and can’t be moved from vehicle to vehicle. Drivers choosing a RiverLink local transponder will receive it either in person or in the mail (expect to receive mailed transponders in about 10 business days). Transponders are mailed free of charge.
A RiverLink E-ZPass transponder allows a customer to pay tolls automatically when they travel on the tolled Louisville – Southern Indiana Ohio River Bridges and anywhere within the E-ZPass network. The RiverLink E-ZPass transponder is transferrable among vehicles registered to a single RiverLink account. These transponders cost $15 a piece. Drivers choosing a RiverLink E-ZPass transponder will receive it, either in person or in the mail (expect to receive mailed transponders in about 10 business days). Transponders are mailed free of charge.
Is there a special transponder for motorcycles?
No. It’s recommended that motorcyclists use a RiverLink E-ZPass transponder, and purchase a transponder holder. Several holder options can be found through third-party vendors with an online search.
What if I already have an E-ZPass transponder from another tolling agency?
If you already have an E-ZPass transponder that works in the E-ZPass network, you do not need to purchase another transponder. Your E-ZPass transponder will work for the local tolled bridges. It is recommended that all customers check with their E-ZPass agency to assure no additional fees will be charged. To be eligible for the RiverLink frequent-user discount, you must have a RiverLink account in good standing and either a RiverLink local transponder or a RiverLink E-ZPass transponder.
If I get an E-ZPass transponder how many vehicles may I add?
You may have one E-ZPass transponder shared among up to four vehicles. Only one E-Z Pass transponder is needed per account, however a transponder must be in a vehicle crossing a tolled bridge to receive the lowest toll rate. Drivers may choose to have multiple E-ZPass transponders assigned to a single account.
What if I ordered a transponder, but did not receive it?
Allow at least two weeks for delivery. Call RiverLink Customer Service with any questions at 855-RIV-LINK (855-748-5465).
Is Florida's SunPass part of the E-ZPass network?
No, Florida’s SunPass is not currently part of the E- ZPass network, and will not work on our local bridges.
Is I-Pass part of the E-ZPass network?
Yes. I-Pass, used in Illinois and on the Indiana Toll Road, is part of the E-ZPass network and does work with our local tolled bridges. However, to be eligible for the frequent user discount, you must have a RiverLink local or RiverLink E-ZPass transponder.
Can RiverLink E-ZPass transponders be used with fleet vehicles?
Yes, RiverLink E-ZPass transponders can be used with fleet vehicles on a commercial account.
How do I get a replacement transponder?
You can request a replacement transponder online, by phone or at a RiverLink customer service center.
Can I have two transponders in my vehicle at the same time?
No. Drivers should have only one transponder in their vehicle whether it is a RiverLink local, RiverLink E-ZPass transponder, or an E-ZPass transponder from another E-ZPass agency. Having two transponders in a vehicle can result in invoice errors, and may result in double charges. Only RiverLink E-ZPass transponders are portable from one vehicle to another. RiverLink local transponders can’t be moved from one vehicle to another.
Do I need a RiverLink transponder for each car I own or may I move a transponder from one car to the other?
RiverLink local transponders may not be moved from one vehicle to another. Get a free RiverLink local transponder for each registered vehicle. RiverLink E-ZPass transponders may be moved among vehicles registered to a single RiverLink account.
Can two RiverLink transponders be linked to one account or will I have to set up a separate account for each transponder?
Yes. You may have up to four transponders on a personal account. You may have an unlimited number of transponders on a commercial account.
Where do I mount my transponder?
The transponder goes on the inside of your windshield, as high and as central as possible, close to the rearview mirror.
Apply your RiverLink local transponder or the adhesive strips for your RiverLink E-ZPass transponder to a clean surface on the inside of your windshield, with the text on the transponder visible from the inside of your vehicle. Place as close to the center of the windshield as possible. Place three inches away from any metal, tint, antennae or defroster. Avoid the black dots that may surround your rearview mirror. They can keep your transponder from being read accurately. Transponders should be mounted when temperatures inside the car are 50-85 degrees F.
For further directions, call a customer service representative at 855-RIV-LINK (855-748-5465) or visit a customer service center.
Managing Your RiverLink Account
How do I add more money to my account?
You can add more money to your account online, by phone or in person at a customer service center.
Low balance reminders are sent automatically. Request low-balance reminders by e-mail to help ensure timely reminders, and check your spam folder to make sure you’re not missing notifications. Notifications sent by mail may arrive after an account reaches a negative balance. Consider auto-replenishment to save time and avoid a negative balance. A negative account balance will result in higher toll rates.
What if my account reaches a negative balance?
You need to keep money in your account to pay for trips across tolled bridges. It’s not enough to have a RiverLink account. If your prepaid RiverLink account reaches a negative balance, the next time you cross a tolled bridge, you’ll pay a higher toll rate and receive an invoice in the mail.
Accounts with a negative balance will be locked until tolls owed are paid. You can unlock your account online by paying your outstanding invoices. If your account has a negative balance, trips taken will not count toward the frequent-user discount. Auto-replenishment is the best way to avoid a negative balance.
Why is my RiverLink account locked?
There could be two reasons your RiverLink account is locked.
- Your prepaid RiverLink account is locked if you crossed a tolled bridge after your account reached a negative balance. Your account will remain locked until you pay tolls owed. Auto-replenishment is the best way to avoid a negative balance and higher toll rates.
- Your online account may be locked if you enter an incorrect password three times. You may reset your password by clicking “Click here to reset your password” on the log in page.
Why can’t I see my license plate number on my account statement?
If you have a transponder your license plate number is not printed on your account statement. If you have a valid transponder, that is how your trip is recorded by RiverLink. Your transponder number should be identified on each crossing.
How do I add a new car to my account?
New vehicles can be added to your account online, by phone or in person at a customer service center. To add a new car to your account online, log in to your account, click on the Vehicles tab and Add Vehicles. Expect to receive a transponder for your newly added vehicle in about two weeks.
If you have recently purchased your new car and it still has a temporary license plate, add your temporary license plate number using the state where you expect to receive your permanent license plate. Be sure to update your license plate information by following these same steps when you receive your permanent license plate. Also be sure to remove the temporary license plate number from the account.
When you register your new vehicle request a free RiverLink local transponder, purchase an E-ZPass transponder or add the new vehicle to the existing E-ZPass transponder.
What should I do if I get a new license plate number?
New license plates can be added to your account online, by phone or in person at a customer service center. Log in to your account, click on the Vehicles tab and Edit Vehicles to update your license plate information. You do not need a new transponder unless you get a new vehicle.
What if I sell my vehicle?
When you sell your vehicle, remember to remove the transponder from the vehicle. Remove the sold vehicle from your account online, by phone or in person at a customer service center. To remove a vehicle online, log into your account, click on the Vehicles tab and Edit Vehicles to remove the sold vehicle from your account.
Why does the website indicate I already have an account when I try to set up a prepaid RiverLink account?
If you’ve crossed a tolled bridge, your license plate is associated with the tolls owed for those crossings. You have to pay tolls owed before you can set up your RiverLink prepaid account. Contact a customer service representative by phone or in person to pay the tolls owed, and set up your RiverLink prepaid account. Tolls owed will be reduced to the lower, transponder rate (one-time only!) if you set up a prepaid RiverLink account.
Does my account balance carry over month to month?
Yes. RiverLink account balances carry over month to month.
Is there a fee to receive a monthly statement?
There is no fee if you receive your monthly account statement by e-mail or to access it online at RiverLink.com. There is a fee to receive mailed paper statements. For personal accounts, mailed paper statements are $2 per month. The fee is waived if you have auto-replenishment. For commercial accounts the fee for mailed paper statements is $2 for the first 4 pages and 20 cents for each additional page. Click here for tutorial on requesting paperless statements.
What is an inactivity fee and how does it work?
When an account becomes inactive (no tolling or other account activity) for 365 consecutive days, the account will (a) stop any auto-replenishment and (b) withdraw a $5 inactivity fee from the account balance every month until the balance is depleted or the account become active again. The account will be closed if it reaches a zero balance.
Before an inactivity fee is charged, RiverLink will reach out to customers after 320 days of no activity, and offer a refund of the account balance. If a refund is not requested, the inactivity fee is charged after 365 days of no activity.
A single crossing on a local tolled bridge in a 365-day period qualifies as account activity. If you have an E-ZPass, any crossing in the E-ZPass network in a 365-day period qualifies as account activity.
I see a $x.xx "pending charge" on my bank registry, is this a duplicate charge?
Some customers may see a “pending charge” on their online bank statement, which is not an actual charge. This is shown by certain banks as they prepare and authorize an auto-replenishment charge. These types of pending charges will disappear without an actual charge being incurred.
What is auto-replenishment, and how does it work?
If you have selected auto-replenishment and have a valid payment method on file, your account will always have a positive balance. When your RiverLink prepaid account reaches a low balance, the replenishment amount is automatically added to your account using the payment method on file.
How do I set up auto-replenishment?
What replenishment level should I choose?
Choose a replenishment level that matches expected monthly toll expenses. For example, if you cross 20 times a month in a passenger vehicle, you should consider a replenishment amount of $40. The minimum replenishment amount is $20.00.
Auto-replenishment methods can be managed online, by phone or at a customer service center.
What account balance will trigger auto-replenishment?
The minimum account balance to trigger auto-replenishment for an account is $6.00 or 30% of the replenishment amount, whichever is higher.
Why is more money being added to my account?
If you’ve set up auto-replenishment, more money will be added to your account when you reach a low balance, one-third of your minimum balance. You can manage payment options online. Log in to your account, go to the Payment tab and choose Manage Payment Methods. You can also manage payment methods by calling or visiting a customer service center.
Why is my auto-replenishment not working?
If your credit card expires or is not valid, auto-replenishment will not work. It’s a good idea to add a secondary, back-up payment source in case the first payment method fails.
How do I know if I have auto-replenishment?
Check to see if auto-replenishment is in place by logging in to your account, and clicking the Account Features tab and Edit Account. If the box next to “Auto-Replenishment Balance?” is checked, then you are signed up for auto-replenishment.
The frequent-user discount is per transponder, not per account.
How do I get my frequent-user discount?
To qualify for the frequent-user discount a RiverLink transponder must make forty (40) crossings (20 round trips) in a calendar month. Only trips taken in a passenger vehicle with a RiverLink transponder registered to a personal account count towards the forty crossings. For each transponder that qualifies, RiverLink will apply a 50% credit to the account for the first 40 crossings and apply a 50% discount to any additional crossings made using the qualifying transponder during the same calendar month. Only drivers with personal accounts in good standing are eligible. Trips taken with a $0.00 or negative balance will not count toward the frequent-user discount.
You must have enough money in your account to prepay all trips. For example, 40 trips at $2 per crossing = $80.
How long will it take for my frequent-user discount to post?
After 40 crossings are posted to your account, it can take a few days for the credit to post.
How can I tell how many crossings I’ve made?
Log in to your RiverLink account and click on Account Features. Click on Transaction History. Use the Set Filters button at the bottom to filter trips by transponder or license plate.
Why haven’t all of my crossings posted to my account?
Give crossings time to post as they may take several days to post. Check to make sure your transponder is mounted correctly. Some trips across tolled bridges will go to image review, even if you have a transponder, particularly if the transponder is not mounted correctly.
Don’t take additional trips because some crossings may not have posted to your account yet. Additional trips will result in additional tolls owed.
If it’s been more than a week since you’ve made a crossing and it hasn’t posted, please contact RiverLink by email or phone. Please be sure to have the date, approximate time of the crossing, your license plate number, RiverLink account number and transponder number ready when you contact RiverLink.
Why didn’t my crossing count toward my frequent-user discount?
The frequent-user discount is only for drivers in passenger vehicles with RiverLink personal accounts who maintain a positive balance and whose transponders are properly mounted in their vehicle. Crossings made with a negative balance will not count toward the frequent-user discount. Consider auto-replenishment for your account.
Only crossings in passenger vehicles count toward your frequent-user discount. Additional height on a 2-axle vehicle (accessories, ladders or cargo more than 7 ½ feet tall) or additional axles (pulling a boat or trailer) changes vehicle classification and those trips will not count toward the discount.
Can crossings for different transponders/vehicles be combined to achieve the frequent-user discount program?
No. The 40 trips associated with the frequent-user discount are per transponder, not per account. Only the RiverLink E-ZPass transponder can be moved from vehicle to vehicle registered to the same personal account. You can target a single E-ZPass transponder for the majority of trips.
Do I have to do anything to set up or track the frequent-user discount program for myself?
No. The frequent-user discount is automatic. You don’t have to do anything. When the 40th transaction posts to the account in a calendar month, there will be an automatic credit to the account. Every additional crossing that calendar month is automatically discounted. It may take a few days for the credit to appear in your account.
How do you pay a toll in a rental car?
If you are in a rental car, you should contact your rental car agency for terms and conditions of payment. RiverLink charges the registered owner of vehicles. If crossings are made in a vehicle registered to a rental car company, these transactions must be paid through the rental car company.
Can I use my E-ZPass transponder in a rental vehicle?
You may have the option to temporarily add the rental vehicle to your RiverLink account, if you have an E-ZPass transponder. Check with the rental company regarding their policies. Tolls charged to vehicles added to your account will be your responsibility until you remove that vehicle from your account.
Invoicing – Toll Notices
When will I receive an invoice?
Invoices are sent to the registered owner of vehicles that cross a tolled bridge without a transponder or without a prepaid account. You will also receive an invoice if your pre-paid account has a negative balance. Consider auto-replenishment to avoid your account reaching a negative balance.
An invoice is sent to the address of the registered owner of the vehicle. Two one-way crossings in a passenger vehicle will trigger an invoice. Any additional trips for the next 15 days are collected, and the invoice for all of those crossings is mailed to the owner of the vehicle.
Additional crossings after the initial invoice will be billed in separate invoices.
How do I pay an invoice?
Invoices can by paid online, by mail, by phone or in person at a RiverLink customer service center. The first RiverLink invoice includes only tolls owed. Pay the bill within 30 days to avoid additional fees. Consider opening a RiverLink prepaid account to pay the lowest toll rates.
Do I have to wait for an invoice to pay tolls owed?
No, but you do have to wait several days for the trip to post to the RiverLink system. You can call customer service after the trip has time to post, and supply your license plate number to pay tolls owed. You can also pay the toll at a customer service center. To pay online, you will need to wait to receive an invoice. Consider opening a RiverLink prepaid account to pay the lowest toll rates.
What information do I need to pay a RiverLink toll notice online?
To pay an invoice online visit RiverLink.com and click on the green Pay Toll Notice/Invoice button in the upper right corner.
You will need your invoice number, license plate information (state and number), and a payment method (credit card, debit card or checking account). If you have any questions, please contact RiverLink customer service at 855-RIV-LINK (855-748-5465).
What if I lose my RiverLink 1st Toll Notice, 2nd Toll Notice or Violation Notice?
Please contact RiverLink customer service at 855-RIV-LINK (855-748-5465).
You may also visit customer service centers in Louisville, KY or Jeffersonville, IN.
When will you charge my RiverLink account after I pass through the toll gantries?
Tolls charged via a RiverLink Local or RiverLink E-ZPass transponder may be visible on your account within a few minutes or they may take up to 7 business days to post. Tolls charged to vehicles which are not on a prepaid account may take longer to post. Please allow several days from the date of crossing before reaching out to RiverLink to make payment.
Transactions on E-ZPass transponders from other agencies could take several weeks to post. If you have questions about those transactions, contact the agency where you have established your account.
When viewing transactions on your RiverLink account, make sure you’re viewing all transactions, and not only recent transactions.
What if I was charged in error?
Fill out a toll dispute form to dispute a toll charge. A single dispute form can cover multiple charges or multiple crossings. Follow directions on the toll dispute form.
You can save the dispute form to your computer, fill in appropriate information and save the completed document. You can also print the form to complete.
The completed form, along with supporting documentation, can be returned by email to email@example.com. The information can also be returned by mail or in person at a customer service center. You’ll get a written response within 30 days.
How do I dispute a tolling transaction?
Mail, email, or deliver your toll dispute form to RiverLink customer service. Include the completed and signed Toll Dispute Form and any required documents (see toll dispute form for details). Toll disputes must be submitted to RiverLink within 60 days of the first invoice (toll notice) date or the date the toll(s) posted to a RiverLink account. Click here for the toll dispute form.
Enforcement and Violations
What happens when a customer does not pay?
Customers who do not pay their tolls will be charged additional fees and may face restrictions on vehicle registration until tolls and fees are paid. Other enforcement mechanisms, such as collections or legal action, may be taken to help ensure all drivers pay their fair share.
A first invoice (toll notice) is sent after two one-way crossings, or a single roundtrip, on any of the local tolled bridges. Any additional crossings in the vehicle are collected for at least the next 15 days, and an invoice is sent. It includes tolls accumulated, with no fees added. Drivers have 30 days to pay the bill. Invoices can be paid online, by mail, by phone 855-RIV-LINK (855-748-5465) or in person at a RiverLink customer service center.
After 30 days of nonpayment, a second invoice is sent that includes a $5 administrative fee. Drivers have 30 days to pay the second invoice.
If the second invoice is not paid, the driver is in violation and a $25 violation fee is added to the third invoice (violation notice). The driver has 30 days to pay the third invoice.
If the invoice is not paid by the due date, the account will be placed in collection status with a $30 collections fee added.
When an invoice is in collection status, the vehicle is subject to a registration hold and in Kentucky, commercial motor vehicles may be put out of service by commercial vehicle enforcement officers until the account is settled.
How are residents outside of Kentucky and Indiana being held accountable for crossing the bridges?
Drivers without transponders traveling on a tolled bridge receive an invoice. If that invoice is not paid, it moves to the collections process, and could be subject to other enforcement options. Broad enforcement keeps tolling fair and keeps rates low.
RiverLink Retail Kits
What is a RiverLink Retail Kit?
RiverLink retail kits are available at participating Speedway, 5 Star, and Thorntons locations throughout Kentucky and Indiana. These retail kits may not be purchased at the RiverLink customer service centers. The kit includes a RiverLink prepaid transponder, a reload card and a RiverLink customer agreement. Drivers do not need to register their transponder or their car to use the prepaid transponder.
- Load $20 to $500 on the prepaid transponder at checkout. There is a one-time $3.00 activation fee.
- Place the transponder on the inside of the car windshield, as instructed.
- The prepaid transponder is ready to use on any of the three Louisville – Southern Indiana Ohio River tolled bridges.
Keep the reload card and use it to add money to your transponder at participating locations. The minimum balance to reload a prepaid transponder is $20. There is a $1.50 reloading fee every time money is added to the prepaid transponder. Check with local stores for availability.
If a prepaid transponder reaches a negative balance, higher toll rates will apply and an invoice will be mailed to the registered owner of the vehicle.
Drivers can choose to register their prepaid transponder to eliminate reloading fees and access additional services. Call 855-RIV-LINK (855-748-5465) or visit a RiverLink customer service center to register a prepaid transponder. Customers will enjoy the full benefits of a RiverLink prepaid account with no reloading fees, access to auto-replenishment and access to account statements.
Are any vehicles exempt from tolling?
Transit Authority of River City (TARC) buses, authorized, emergency vehicles registered with RiverLink and members of the National Guard on official business are exempt from tolls.
What if I have roof top luggage, accessories and/or cargo?
For passenger vehicles with roof top luggage, accessories and/or cargo, if the height exceeds 7 ½ feet, you will be charged as a medium vehicle, $5.00 if you have a transponder, $7.00 if you do not have a transponder. Click here for RiverLink tolling rates.
Which bridges can I bike across? Will I be tolled for biking?
Pedestrians and bikers can use the Lewis and Clark Bridge, the Clark Memorial Bridge, and Big Four Bridge to cross the Ohio River. There are no tolls for pedestrians and bicycles.
If a tractor or tow truck is pulling a vehicle that belongs to another company or individual, who is responsible for the toll?
The owner of each vehicle is responsible for paying the toll. Check with towing companies for details and specific policies regarding towing services.
Who determines toll rates and sets tolling policies?
The Tolling Body is made up of the Chairperson of the Kentucky Public Transportation Infrastructure Authority (KPTIA), the Secretary of the Kentucky Transportation Cabinet, the Commissioner of the Indiana Department of Transportation, the director of the Indiana Finance Authority (IFA), or their designees, as well as one additional member of KPTIA and one additional member of the IFA.
Where does my toll money go?
Toll revenues are shared equally by Kentucky and Indiana and used to meet the financial obligations of the Louisville – Southern Indiana Ohio River Bridges project, and for operations and maintenance of the bridges and roadways in the project area.
Why am I being charged $5 for a trip that usually costs me $2?
If you have a transponder and a prepaid account, you’re paying the lowest rates based on your vehicle classification. Toll rates are based on vehicle height and number of axles. If you’re in a 2-axle vehicle that is over 7 ½ feet, you will be charged as a medium vehicle, $5 with a transponder. Vehicle accessories, ladders on top of a truck and cargo in a pickup are considered part of a vehicle. Crossing a bridge with additional axles, such as pulling a boat or trailer, will lead to higher toll rates.
Is information on toll collections and toll revenue released?
Yes. The Tolling Body and the public are regularly updated on the use and operations of the toll system.
Will toll rates change or are they permanently set at this amount?
Tolls will increase annually, beginning on July 1, 2018, with inflation (measured by the Consumer Price Index) or 2.5 percent, whichever is higher.
When will tolling end?
Tolling will continue until all of the project’s financial obligations are satisfied, currently estimated to be through 2053. Policy makers will determine at that time whether tolls continue to be necessary.
Still need help? Contact RiverLink customer service.
By email: firstname.lastname@example.org. Expect a response in about 5-10 business days.
By phone: 855-RIV-LINK (855-748-5465).
In person at a customer service center:
103 Quartermaster Station, Jeffersonville, IN (near City Hall)
400 E. Main, Louisville, KY (across from Slugger Field, with free curbside parking)
Customer service centers and phone lines are open 7 a.m. – 7 p.m. EDT Monday – Friday.
Customer service centers and phone lines are open 8 a.m. – 2 p.m. EDT Saturday.