Once a vehicle crosses a tolled bridge, the vehicle is in the RiverLink system. All outstanding tolls and fees must be paid before setting up a RiverLink prepaid account.

Tolls owed can be reduced to the lower, transponder rate and late fees waived by setting up a prepaid RiverLink account. This offer is available once per license plate. Account conversion is available online, by calling RiverLink customer service or by visiting a RiverLink customer service center. To check online to see if you qualify for this one-time conversion offer, click the “Pay Invoice Online” link below, go to the “Invoices and Payment Plans” section, then enter the invoice number and license plate.

There could be two reasons why a customer’s RiverLink account is locked. 

• A prepaid RiverLink account is locked if crossing local tolled bridge(s) after the account reaches a negative balance. The account will remain locked until tolls owed are paid. Auto-replenishment is the best way to avoid a negative balance and higher toll rates. 

• An online account may be locked if an incorrect password is entered three times. Customers can reset the password online. 

Note: The frequent-user discount is per transponder, not per account. 

Customers don’t have to do anything to qualify for the frequent-user discount program. The discount is applied automatically for those who qualify.  

Note: The frequent-user discount is per transponder, not per account. 

It may take several days for crossings to post to an account. Check to make sure the transponder is mounted correctly. Some trips across tolled bridges will go to image review and will take a few days to post to the account. Don’t take additional trips because some crossings may not have posted to your account yet. Additional trips will result in additional tolls owed. If it’s been more than a week since a crossing and it hasn’t posted, contact RiverLink by email or phone. Provide the date, approximate time of the crossing, license plate number, RiverLink account number and transponder number.

Two one-way crossings in a passenger vehicle will trigger an invoice. Any additional trips for the next 15 days are collected, and then an invoice is mailed for those crossings. The first RiverLink invoice includes only tolls owed. The bill should be paid by the due date to avoid additional fees.

Additional crossings after the initial invoice will be billed in separate invoices.

If you believe you were charged in error, fill out and send a toll dispute form. You can save the form to your computer and fill it out electronically or you can print the form.

There are three ways to submit a toll dispute form:

• Email the form to the address on the form
• Mail the form to the address on the form
• Bring the form to a customer service center

Be sure to include any required documents (see the toll dispute form for details).

A single dispute form can cover multiple charges or multiple crossings. Toll disputes must be submitted to RiverLink within 60 days of the first invoice date or the date the toll(s) posted to a RiverLink account.

Toll rates vary based on vehicle classification and whether the driver has a prepaid account and transponder. For details, view the toll rate chart.