What is the frequent-user discount?

Note: The frequent-user discount is per transponder, not per account. 

The frequent-user discount is a 50% discount on crossings during a calendar month. To qualify for the frequent-user discount a RiverLink transponder must make forty (40) crossings (20 round trips) in a calendar month. Only trips taken in a passenger vehicle with a RiverLink transponder registered to a personal account count towards the forty crossings. For each transponder that qualifies, RiverLink will apply a 50% credit to the account for the first 40 crossings and apply a 50% discount to any additional crossings made using the qualifying transponder during the same calendar month.  

Only drivers with personal accounts in good standing are eligible. Trips taken with a $0.00 or negative balance will not count toward the frequent-user discount. Trips taken with an E-ZPass transponder from a different tolling agency will not count toward the frequent-user discount. 

How do I get my frequent-user discount?

Note: The frequent-user discount is per transponder, not per account. 

Customers don’t have to do anything to qualify for the frequent-user discount program. The discount is applied automatically for those who qualify.  

Why haven’t all of my crossings posted to my account?

Note: The frequent-user discount is per transponder, not per account. 

It may take several days for crossings to post to an account. Check to make sure the transponder is mounted correctly. Some trips across tolled bridges will go to image review and will take a few days to post to the account. Don’t take additional trips because some crossings may not have posted to your account yet. Additional trips will result in additional tolls owed. If it’s been more than a week since a crossing and it hasn’t posted, contact RiverLink by email or phone. Provide the date, approximate time of the crossing, license plate number, RiverLink account number and transponder number.

How can I tell how many crossings I’ve made?

Note: The frequent-user discount is per transponder, not per account. 

To see transactions for the month to date:  

• Log in to your account.
• Go to User Name in the upper right and click the arrow.
• Find Account Settings and click Account History.
• Select ‘All Transactions’ and enter the date range and click Search.

Why didn’t my crossing count toward my frequent-user discount?

Note: The frequent-user discount is per transponder, not per account. 

Only crossings in passenger vehicles assigned to a personal RiverLink account qualify for the frequent-user discount. Additional height on a 2-axle vehicle (accessories, ladders or cargo more than 7 ½ feet tall) or additional axles (pulling a boat or trailer) changes vehicle classification and those trips will not qualify for the frequent-user discount. 

Only crossings with a RiverLink transponder qualify for the frequent-user discount. Trips taken with an E-ZPass transponder from a different tolling agency will not qualify. 

In addition, an account in good standing with a positive account balance must be maintained to qualify for the frequent-user discount. A negative account balance will result in a higher toll rate and invoice received by mail until the account is back in good standing.