We apologize for the heavy call volumes recently experienced by calling the RiverLink Customer Service Center. If you would like to pay your invoice or make a replenishment payment to your RiverLink account, there is no need to stay on hold to wait for an agent!

Take advantage of paying your invoice by clicking Pay Invoice on the menu above or using the RiverLink automated phone system at 855-RIV-LINK to make a payment (Option 2 from the Main Menu). Please have your invoice reference number, license plate and credit card information readily available.

In observance of the Thanksgiving Holiday, the RiverLink Call Center and Walk Up Centers will be closed on Thursday, November 23 and Friday November 24. We will resume normal operations at 8 AM on Saturday, November 25. You may still access your account online 24 hours a day, 7 days per week. We wish you a Safe and Happy Holiday.

Please accept our apologies for an error in the billing cycle that may have resulted in you receiving a 1st and 2nd notice of tolls owed at approximately the same time in October. Please disregard the $5.00 administrative (late) fee reflected on the 2nd notice as it has been waived. You can verify the fee waiver online at RiverLink.com. Click “Pay Invoice” and enter the invoice number and license plate number to see your updated balance. If already paid, the $5.00 fee will be credited back to you based upon your method of payment.

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About RiverLink

RiverLink is the tolling system for the Louisville-Southern Indiana Ohio River Bridges Project. The project includes the new Abraham Lincoln Bridge in downtown Louisville (I­-65), the revamping of the existing Kennedy Bridge in downtown Louisville (also I­-65), a new Lewis and Clark Bridge connecting the extension of the Snyder Freeway (I­-265) with Southern Indiana (state road 265) and the rebuilding of the I­-65, I­-64 and I­-71 interchanges. The system features all­-electronic tolling, which requires no toll booths, no coin machines, no lines and no stopping.

Introduction: About RiverLink

Updates

Prepaid transponders available at Speedway locations in KY and IN

Drivers have another option for purchasing RiverLink transponders. RiverLink starter kits are available at Speedway locations throughout Kentucky and Indiana. The kit includes a RiverLink prepaid transponder that can be used on the three tolled bridges connecting Louisville and Southern Indiana, a reload card and a RiverLink customer agreement. read more…

Help At Your Fingertips: Automated System Now Available

You can add money to your RiverLink prepaid account or pay your RiverLink invoice by picking up the phone. A new automated system means there’s no need to talk to a customer service representative to check your RiverLink account balance, add money to your prepaid account or pay an invoice. The automated phone system is available 24 hours a day, 7 days a week.

RiverLink account holders can continue to manage their accounts and drivers with invoices can continue to make payments online, www.RiverLink.com. Use the green buttons at the top of the home page.

read more…

How All-Electronic Tolling Works

Tolling takes place on the Abraham Lincoln Bridge, the Kennedy Bridge and the new Lewis and Clark Bridge. Sensors and video cameras are placed on each of these bridges. Drivers have the choice of using a transponder or having the system capture a photo of their license plate.

Transponders

A transponder is an electronic device that typically is placed inside the front windshield of your vehicle. There are two types of RiverLink transponders. One type is a RiverLink local transponder that works only on the local tolled bridges within the Greater Louisville/Southern Indiana Metro area. Your first local tag per vehicle is free.

Registered Plate Capture

Those choosing not to use a transponder may also open a prepaid account and register their license plate with the system. With each crossing, cameras will recognize the license plate and automatically deduct the proper toll from the account.

Unregistered Plate Capture

The third option requires no preregistration. Each vehicle’s license plate is photographed and the owner is sent an invoice in the mail. This method has the highest tolls as administrative costs are highest.

For passenger vehicles with roof top luggage, accessories, and/or cargo, if the height exceeds 7 ½ feet, you will be charged as a medium vehicle, $5.00 if you have a transponder. Please click here for more information on RiverLink tolling rates. Vehicles may be re-classified to a higher rate due to the height of cargo or due to pulling a trailer. These crossing do not qualify for the Frequent User Discount.