Big changes are coming to RiverLink this summer as we design a new system for an improved customer experience. We’re moving our call center to Louisville and looking for dedicated employees to join our team.

Are you interested in applying for a position with RiverLink? Available positions are listed below.

Customer Service Representative

The Call Center Customer Service Representative (CSR) is responsible for handling customer inquiries into the Service Center.  This may include phone and email response, inbound call customer service, walk-up customer service and inbound mail response.

Workforce Manager

The Workforce Manager is responsible for managing all workforce management tasks, including resource planning, effective strategic and tactical forecasting to ensure accurate scheduling of resources to meet performance criteria, managing rosters and data in real time to ensure efficient staffing throughout the day shifts, generating and overseeing schedules and schedule adherence, preparing and distributing intra-day operational and client reporting.

Operations Manager

The Operations Manager will guide the performance of 75+ employees in all departments within the Customer Service Center, including the call center, mail processing, chats, license plate image processing, walk-up customer service, account fulfillment and overall program delivery. This is a great opportunity to apply customer service management career and develop potential in process analysis, organizational management, and team leadership in a positive, growing environment.

Training and Quality Manager

The Training & Quality Manager is responsible for managing functions associated with supporting the front line operations in the Service Center; primarily quality assurance and training. Other support functions could be rolled into the department in the future. Duties include identifying areas of opportunity, developing solution plans, coaching team members (QA Associates & Trainers) and ensuring key metrics are achieved.  This position is full-time and will require some evening and weekend schedules throughout the year to support the team.  Job requires knowledge of MS Office, Windows, MS Excel, proficient typing skills, excellent written and verbal communication skills as well as knowledge of front and back office contact center functions. Six Sigma and curriculum development experience is helpful.