A new provider is in place
RiverLink has been undergoing some big changes this year, making significant investments in our technology and services. As of September 5, 2023 our new toll service provider is in place providing you with an improved customer service experience, a local, on-the-ground call center, new and updated walk-up centers, and updated tolling equipment.
There are important updates for RiverLink customers who take advantage of the frequent-user discount. With our new toll service provider, the 50% credit for qualifying customers will now be applied the month following the crossings.
The discount will continue at the same rate it always has. For those who qualify for the September discount, expect to see the credit applied in mid-October.
Additional Questions?
Billing has been on hold since April 1, 2023.
As we’ve transitioned, all crossings for drivers without prepaid accounts and transponders have been on hold since April. Beginning in October, those on hold crossings will be captured in monthly bills. Catching up will take some time, and you may not see all of your held transactions for several months.
Moving forward, you’ll get one monthly bill!
We know bills aren’t fun, but we can at least make them easy. If you currently do not have a prepaid account in good standing, you will no longer need to juggle multiple bills for multiple crossings. All crossings and unpaid tolls will be captured in one, consolidated monthly bill per vehicle. You will not see any fees applied until a first toll notice on a bill goes unpaid.
Now’s the perfect time to sign up and save!
Now is the perfect time to set up your prepaid RiverLink account and get a transponder. Qualifying drivers who owe tolls can sign up for a prepaid account and tolls are lowered to transponder rates. You’ll save more than $2 per crossing!
Walk-up center updates
Prefer a human face? Our walk-up centers have been upgraded and are open for business. The Indiana location has reopened at 103 Quartermaster Ct in Jeffersonville and our Kentucky location has moved to 204 S. Floyd St in Louisville
Billing has been on hold since April 1, 2023.
As we’ve transitioned, all crossings for drivers without prepaid accounts and transponders have been on hold since April. Beginning in October, those on hold crossings will be captured in monthly bills. Catching up will take some time, and you may not see all of your held transactions for several months.
Moving forward, you’ll get one monthly bill!
We know bills aren’t fun, but we can at least make them easy. If you currently do not have a prepaid account in good standing, you will no longer need to juggle multiple bills for multiple crossings. All crossings and unpaid tolls will be captured in one, consolidated monthly bill per vehicle. You will not see any fees applied until a first toll notice on a bill goes unpaid.
Now’s the perfect time to sign up and save!
Now is the perfect time to set up your prepaid RiverLink account and get a transponder. Qualifying drivers who owe tolls can sign up for a prepaid account and tolls are lowered to transponder rates. You’ll save more than $2 per crossing!
Walk-up center updates
Prefer a human face? Our walk-up centers have been upgraded and are open for business. The Indiana location has reopened at 103 Quartermaster Ct in Jeffersonville and our Kentucky location has moved to 204 S. Floyd St in Louisville
Already a customer? No need for any action. Your account information remains the same and your transponder(s) still works.
Please note any held crossings will also be caught up during this time, so it’s important to ensure your account is fully funded and auto replenishment has a valid payment method in place. Crossings were held only if your prepaid account reached a negative balance.