TransCore to soon begin transition process
With a focus on an improved customer experience, Kentucky and Indiana have named a new toll service provider (TSP) for the RiverLink tolling system. TransCore is the current roadside provider and will also oversee back-office services under a new contract. Back-office services include image review, invoicing and customer service centers, including walk-up centers in both states and a local customer service call center.
The Joint Board of the Louisville-Southern Indiana Ohio River Bridges project approved a resolution designating TransCore as the next TSP for the RiverLink tolling system and authorizing the Indiana Finance Authority (IFA) contract with the provider. The Joint Board action is needed to ensure a seamless transition to a new TSP before the contract expires with the current provider.
“This is a move that makes sense,” said Matt Fulkerson, tolling operations director for the Indiana Department of Transportation. “TransCore has consistently delivered excellence since joining the RiverLink project in 2023, and we’re looking forward to that same standard being delivered with invoicing and customer service.”
In September 2025, the Joint Board approved a change order that included terms for a negotiated termination for convenience with the current TSP, Electronic Transaction Consultants (ETC), a Quarterhill company. Since then, the states have been investing additional dollars to ensure reliable customer service during the transition.
“We’ve taken action to identify our next provider early to help ensure a smooth transition,” said Amanda Spencer, assistant state highway engineer with the Kentucky Transportation Cabinet. “We’ll work closely with ETC and TransCore to ensure the process is seamless and that customers see real improvements with the new provider.”
TransCore is expected to deliver improved and consistent service for RiverLink customers, a top priority for the states. A smooth transition will also ensure the toll revenue that pays for the Bridges Project is protected. Around 100,000 drivers rely on the tolled bridges daily for a faster and safer commute.
The nearly six-year, $146 million contract is expected to take effect next month to begin the transition to the new provider.
Transitioning to a new provider is lengthy process that includes complex data migration, robust testing with numerous partners, and many other quality control measures. After contract approval, TransCore is expected to go live as the new provider in less than two years. The schedule will be accelerated, as possible, with a commitment to system integrity.
The contract cost includes initial implementation of the new system and operations and maintenance costs for the length of the contract. The contract extends to September 2031 with a three-year contract extension possible.
TransCore has more than 25 years of tolling account management experience and has installed more than 35 back-office systems. It manages more than 3.7 billion active accounts.
TransCore was awarded the seven-year contract for roadside services in August 2022, to oversee the installation, operation and maintenance of roadside equipment used to capture vehicle crossings on tolled bridges and to determine vehicle classification (number of axles and vehicle height).
ETC/Quarterhill will remain in its current role until TransCore assumes TSP responsibilities.
