Joint Board Approves Change Order Resolution

Customer Service Performance Requirements Added for TSP LOUISVILLE, Ky. (Dec. 1, 2020) – The Joint Board met today and approved a single resolution for a change order to the Toll Services Agreement for the Toll System Provider (TSP). Kapsch TrafficCom serves as the...

Know Before You Go: Visiting Customer Service Centers

Normal operating hours resume with first hour reserved for high-risk individuals LOUISVILLE, Ky. (Aug. 24, 2020) – Normal operating hours have resumed at RiverLink Walk-Up Centers. The centers are open 8 a.m. to 6 p.m., Monday through Friday. The first hour of...

Invoicing Resumes Following 4-Month Pause in Aging Cycle

Customers can pay online, by phone, by mail or in person LOUISVILLE, Ky. (July 27, 2020) – RiverLink invoicing is scheduled to return to a normal schedule on Monday, August 3. The aging of invoices had been paused during the temporary closure of the RiverLink Walk-Up...

Self-Service Options From Home

How-To Guides are available LOUISVILLE, Ky. (July 22, 2020) – Whether you’re opening a RiverLink prepaid account, managing an existing account or paying an invoice, it’s easy to take care of your needs at RiverLink.com without the need to visit a customer service...

Know Before You Go: Visiting Customer Service Centers

First hour reserved for customers considered high-risk for severe illness LOUISVILLE, Ky. (July 20, 2020) – The RiverLink Walk-Up Centers reopened Wednesday, July 22 with several precautions in place to help keep customers and employees safe. The offices have special...

Open or Manage Your Account Online

Several self-service How-To Guides are available  LOUISVILLE, Ky. (July 7, 2020) – RiverLink Walk-Up Centers remain temporarily closed to help stop the spread of coronavirus (COVID-19) in our communities, but it’s easy to open an account or manage an existing account...