Overnight Lane Closures Scheduled Next Two Weeks

Routine maintenance is planned for tolling equipment LOUISVILLE, Ky. (April 19, 2021) – Overnight lane closures are scheduled for two weeks near the Kennedy, Lincoln and Lewis and Clark bridges. The closures near the toll gantries and RiverLink rate signage will allow...

Refunds Processed After Short-Term Payment Issue

Impacted customers have been identified and contacted LOUISVILLE, Ky. (March 19, 2021) – Refunds are being processed after a short-term issue with the operating system caused isolated payment issues on Thursday, March 18. A very small group of customers using...

Joint Board Approves Change Order Resolution

Customer Service Performance Requirements Added for TSP LOUISVILLE, Ky. (Dec. 1, 2020) – The Joint Board met today and approved a single resolution for a change order to the Toll Services Agreement for the Toll System Provider (TSP). Kapsch TrafficCom serves as the...

Know Before You Go: Visiting Customer Service Centers

Normal operating hours resume with first hour reserved for high-risk individuals LOUISVILLE, Ky. (Aug. 24, 2020) – Normal operating hours have resumed at RiverLink Walk-Up Centers. The centers are open 8 a.m. to 6 p.m., Monday through Friday. The first hour of...

Invoicing Resumes Following 4-Month Pause in Aging Cycle

Customers can pay online, by phone, by mail or in person LOUISVILLE, Ky. (July 27, 2020) – RiverLink invoicing is scheduled to return to a normal schedule on Monday, August 3. The aging of invoices had been paused during the temporary closure of the RiverLink Walk-Up...

Self-Service Options From Home

How-To Guides are available LOUISVILLE, Ky. (July 22, 2020) – Whether you’re opening a RiverLink prepaid account, managing an existing account or paying an invoice, it’s easy to take care of your needs at RiverLink.com without the need to visit a customer service...