Toll Invoice FAQs
Invoicing Resumes – Late 2020/Early 2021
Why am I receiving an invoice weeks after I crossed a tolled bridge?
Invoicing returned to a normal schedule in late 2020 and early 2021 after invoices were paused in 2020 following the temporary closure of the RiverLink walk-up centers to help stop the spread of COVID-19. That means some customers will receive a single invoice that could include multiple months of crossings.
Why are fees being added to an invoice I’m receiving for crossing a tolled bridge several weeks ago?
Fees did not accumulate when invoices and the aging cycle were paused, but fees are being added with resumption of the normal billing cycle. A person who had previously received a second invoice with a $5 administrative fee can expect to receive a third notice (violation notice) with a $25 violation fee if the second notice has not been paid in full. Throughout the closure of the walk-up centers, tolls could be paid online, by phone and by mail.
The amount I owe is higher than anticipated because it contains multiple months of crossings. Is there a program to assist me?
RiverLink Fee Forgiveness is available to qualifying drivers. Tolls are rolled back to transponder rates and any late fees are waived when a customer opens a prepaid account. Savings can be substantial with customers in passenger vehicles seeing toll rates cut in half. The RiverLink Fee Forgiveness offer is available once per license plate.
How do I pay a RiverLink toll invoice?
RiverLink toll invoices can be paid online, by phone, by mail or in-person at a RiverLink customer service center. With our online self-service and 24/7 automated phone system, there is no need to speak to a customer service representative. Simply provide the invoice number, license plate and a payment method.
When can I expect to receive an invoice?
Two one-way crossings in a passenger vehicle will trigger an invoice. Any additional trips for the next 15 days are collected, and then an invoice is mailed for those crossings. The first RiverLink invoice includes only tolls owed. The bill should be paid by the due date to avoid additional fees.
Additional crossings after the initial invoice will be billed in separate invoices.
Where is an invoice sent and how do you get that information?
Invoices are mailed to the address of the registered owner of the vehicle. For this reason, it is important for vehicle owners to keep their personal information up-to-date with the department of motor vehicles or bureau of motor vehicles.
Do I have to wait for a RiverLink invoice to pay tolls owed?
No. If you wish to pay a toll before receiving an invoice, you can use the Pay by Plate feature on our website. You will need to supply the license plate number and last six digits of the vehicle identification number (VIN). Or you can pay by calling customer service or visiting a customer service center.
Are fees added to toll invoices?
The first RiverLink invoice includes only tolls owed. Pay the invoice by the due date to avoid additional fees.
Fees are added on subsequent invoices and notices:
*A registration hold is placed when a toll is not paid after repeated notices. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.
What happens when a customer does not pay a toll invoice?
Customers who do not pay their tolls will be charged additional fees and may face restrictions on vehicle registration until tolls and fees are paid. Other enforcement mechanisms, such as collections or legal action, may be taken to help ensure all drivers pay their fair share.
How do I remove a hold on my vehicle registration?
To remove a vehicle registration hold, all tolls and fees owed must be paid in full. Payment must be made directly to RiverLink and CANNOT be accepted by the IN BMV, the KY MVL or a County Clerk’s Office in Kentucky.
Shortly after tolls are paid, RiverLink will notify the IN BMV or KY MVL to release the hold on the registration.
What does “DTN” mean?
The code “DTN” on a RiverLink invoice stands for “Downtown Northbound,” the I-65 Abraham Lincoln Bridge.
What does “DTS” mean?
The code “DTS” on a RiverLink invoice stands for “Downtown Southbound,” the I-65 John F. Kennedy Memorial Bridge.
What does “DTO” mean?
The code “DTO” on a RiverLink invoice stands for “Downtown Northbound Exit 0,” the exit from I-65 to Court Avenue in Jeffersonville, IN.
What does “ECN” mean?
The code “ECN” on a RiverLink invoice stands for “East End Crossing Northbound,” the SR 265/KY 841 Lewis and Clark Bridge connecting Prospect, KY and Utica, IN.
What does “ECS” mean?
The code “ECS” on a RiverLink invoice stands for “East End Crossing Southbound,” the SR 265/KY 841 Lewis and Clark Bridge connecting Prospect, KY and Utica, IN.