How to Get a Transponder

If you are new to RiverLink, you can get a transponder by opening a prepaid account or picking up a RiverLink Starter Kit. See below for details.

If you already have a prepaid account, simply log in to manage your account and then update your license plate information to get a transponder.

In a Hurry?

There’s no need to visit a customer service center in person. When customers request a transponder online or by phone, the lower toll rates take effect as soon as the vehicle is added to the account. To keep receiving the transponder rate, mount the transponder as soon as it arrives in the mail.

Option 1: Open a Prepaid Account

Personal and commercial accounts can be opened online, by phone or in person at a RiverLink customer service center.  

Online

  1. Create a RiverLink Account Online and then log in to the account 
  2. Add money to the account*
  3. Add the vehicle(s) to your license plate list 
  4. Transponder(s) will be mailed free of charge within about 10 business days 

For more details, view our How-To Guides 

Tip: To order one E-ZPass transponder for multiple vehicles, choose a RiverLink E-ZPass transponder for the first vehicle and then click the “Use Existing” box for the others.

By Phone

  1. Call 1-855 RIV-LINK (748-5465) to open an account 
  2. Add money to the account* 
  3. Tell the customer service representative which type of transponder you want for each vehicle you are adding to the account  
  4. Transponder(s) will be mailed free of charge within about 10 business days

In Person

  1. Visit a RiverLink customer service center to open an account 
  2. Add money to the account* 
  3. Tell the customer service representative which type of transponder you want for each vehicle you are adding to the account  
  4. Receive your transponder(s) from the customer service representative

*Customers can use a credit card, debit card or checking account. Our customer service centers also accept cash. 

Option 2: Purchase a RiverLink Starter Kit

The RiverLink starter kit is available at select retail locations in Kentucky and Indiana. The starter kit includes a RiverLink local transponder, a reload card and a customer agreement. Customers load $20 to $500 on the prepaid transponder at checkout. There is a one-time $3.00 activation fee. 

Customers do not need to register the transponder or their car to use the starter kit transponder. However, the transponder can be added to a prepaid account later if desired. By doing so, customers will enjoy the full benefits of a RiverLink prepaid account, including no reloading fees, access to auto-replenishment and access to account statements. 

More About Starter Kits