Customers can pay online, by phone, by mail or in person
LOUISVILLE, Ky. (July 27, 2020) – RiverLink invoicing is scheduled to return to a normal schedule on Monday, August 3. The aging of invoices had been paused during the temporary closure of the RiverLink Walk-Up Centers. The centers closed on March 17 to help stop the spread of COVID-19 and resumed operations July 22 with special hours and measures in place.
During the four-month pause in the aging cycle, invoices that included fees were not generated. Drivers continued to receive only first invoices (with no fees). Later toll notices (second, third and fourth invoices) will pick up where they paused in the aging cycle. A person who had previously received a second invoice with a $5 administrative fee can expect to receive a third invoice (violation notice) with a $25 violation fee if the second notice has not been paid in full.
Resuming normal invoicing means some customers will receive invoices for crossings that happened several weeks or months ago. The gap between crossing a tolled bridge and receiving an invoice simply reflects the period invoices were paused. Fees did not accumulate during the period but will be added as the normal billing cycle resumes.
Throughout the closure of the walk-up centers, several payment options remained available to customers. Tolls owed can always be paid online at RiverLink.com, by phone at 855-RIV-LINK and by mail.
Customers should pay tolls owed by the due date to avoid additional invoices and fees. To assist customers, there is a RiverLink Fee Forgiveness program. The offer is available once per license plate. Late fees are waived, and tolls owed are lowered to transponder rates when a customer opens a prepaid account.
New Billing Address
Customers will also notice a new billing address on RiverLink invoices. The mailing address has changed from Austin, TX to Perry, NY. The new mailing address is P.O. Box 70, Perry NY 14530. The address is preprinted on invoices and no changes are needed for customers paying by mail and using the preprinted payment slip. Customers using automatic bill pay should make sure to update their payment address.
Self-Service from Home
Whether paying an invoice, opening a RiverLink prepaid account or managing an existing account, it’s easy to take care of your needs at RiverLink.com. Simply click the Pay Tolls button on the homepage. You can take care of your needs without any wait and any lines.
Drivers who want to open an account can do so online in a few easy steps. There’s a Fee Forgiveness program available to qualifying drivers who owe tolls. All fees are forgiven and tolls are rolled back to transponder rates when drivers open a prepaid account. The offer is available once per license plate.
It’s easy to manage a RiverLink prepaid account online. There are step-by-step How-To Guides available at RiverLink.com to walk you through all of your account management needs.
Several precautions are in place to help keep customers and staff safe, and the number of customers allowed inside at any one time is limited to eight.
The walk-up centers are located at 400 E. Main St. in downtown Louisville and 103 Quartermaster Ct. in Jeffersonville. The Kentucky walk-up center is temporarily adjusting its hours to 8 a.m. to 4 p.m., Monday through Friday. The Indiana walk-up center is open 8 a.m. to 6 p.m., Monday through Friday. The first hour of operation at both centers, 8 a.m. to 9 a.m., is reserved to serve customers considered higher risk for severe illness from COVID-19.
Account needs can be managed online at RiverLink.com, without the need to visit a walk-up center.