Several customer service options remain available


LOUISVILLE, Ky. (March 17, 2020)As part of the national effort to help stop the spread of coronavirus (COVID-19) in our communities, RiverLink Walk-Up Centers are temporarily closed.

The centers join the in-person government services in Kentucky directed to cease operations at 5 p.m. on March 17, 2020. RiverLink is the bi-state tolling system for Kentucky and Indiana.

The walk-up centers, located at 400 E. Main St. in downtown Louisville and 103 Quartermaster Ct. in Jeffersonville, will remain closed until further notice.

Several payment options remain available to customers. Tolls owed can be paid online at RiverLink.com, by phone at 855-RIV-LINK and by mail.

To further assist drivers who rely on the walk-up centers, additional fees will not be added to invoices being generated until the centers have resumed operations. Drivers will continue to receive first invoices (with no fees attached). Later toll notices (second, third and fourth invoices) will resume and be mailed to customers after the centers reopen for business.

Additional Payment Options

  • Drivers can always open a prepaid account and have fees waived and tolls rolled back to transponder rates when they open a prepaid account (one-time offer per license plate).
  • Drivers without prepaid accounts can choose to Pay by Plate. Just click on Pay Tolls at RiverLink.com and follow next steps.
  • Prepaid account holders can sign up for auto-replenishment to quickly and easily maintain a positive balance.


Find more information on RiverLink tolling, including answers to frequently-asked questions, at www.RiverLink.com.