What is a RiverLink transponder?
How do I get a RiverLink transponder?
Can I get a transponder without a RiverLink account?
How much does a RiverLink transponder cost?
What type of transponder do I need?
A transponder is an electronic device that typically is placed inside the front
windshield of a vehicle, near the rearview mirror, and is used to detect toll
transactions when traveling on a toll facility.
Drivers with transponders will pay the lowest toll rates.
To get a transponder, you need to set up a prepaid account. RiverLink does not offer
transponders without an account.
There are two types of RiverLink transponders:
- A RiverLink local transponder, which is nontransferable between vehicles,
allows a customer to pay tolls on the local tolled Louisville - Southern Indiana
Ohio River Bridges. It does not work for any other tolling system. A RiverLink
local transponder is free, one per registered vehicle. Drivers choosing a
RiverLink local transponder will receive it when setting up their account,
either in person or in the mail (7-10 business days). Transponders are mailed free of charge.
- A RiverLink E-ZPass transponder allows a customer to pay tolls automatically when
they travel on the tolled Louisville - Southern Indiana Ohio River Bridges and anywhere within the E-ZPass network
The RiverLink E-ZPass transponder is transferrable among vehicles registered to a single
RiverLink account. These transponders are $15 to purchase. Drivers choosing
a RiverLink E-ZPass transponder will receive it when setting up their account, either in person
or in the mail (7-10 business days). Transponders are mailed free of charge.
Is there a special transponder for motorcycles?
No. It’s recommended that motorcyclists use a RiverLink E-ZPass transponder, and
purchase a transponder holder. Several holder options can be found through third-party
vendors with an online search.
What if I already have an E-ZPass transponder from another tolling agency?
If you already have an E-ZPass transponder that works in the E-ZPass network, you do not need to purchase
another transponder. Your E-ZPass transponder will work for the local tolled bridges. It is recommended that
all customers check with their E-ZPass agency from which they obtained their transponder to assure no additional
fees will be charged. To be eligible for the RiverLink frequent-user discount, you must have a RiverLink account
and either a RiverLink local transponder (free) or a RiverLink E-ZPass transponder ($15 purchase).
If I get an E-ZPass transponder and want 3 vehicles on the account, do I need an E-ZPass transponder for each/all vehicles?
You may have one E-ZPass transponder shared among up to four (4) vehicles. Only one E-Z Pass transponder is needed
for an account; however, it is recommended you get an E-ZPass transponder for each vehicle on your account
in case drivers are traveling across tolled bridges at the same time.
What if I ordered a transponder, but did not receive it?
Allow at least two weeks for delivery. You can call RiverLink Customer Service or go to a RiverLink Customer Service
Center in Louisville, KY or in Jeffersonville, IN, if you have questions about your transponder(s).
Is Florida's SunPass part of the E-ZPass network?
No, Florida's SunPass is not currently part of the E- ZPass network, and will not work
on our local bridges.
Is I-Pass part of the E-ZPass network?
Yes. I-Pass, used in Illinois and on the Indiana Toll Road, is part of the E-ZPass
network and does work with local tolled bridges. However, to be eligible for the
frequent user discount, you must have a RiverLink local or RiverLink
Can RiverLink E-ZPass transponders be used with fleet vehicles?
Yes, RiverLink E-ZPass transponders can be used with fleet vehicles on a commercial
What if I get a new vehicle?
Register your new vehicle on your RiverLink account and either request a free RiverLink local transponder
or purchase an E-ZPass transponder. If your account currently has an E-ZPass transponder with less than four
vehicles, you can add the new vehicle to the existing E-ZPass transponder.
What if I sell my vehicle?
Remove your transponder from your old vehicle and remove the vehicle from your RiverLink account. This
can be managed online at RiverLink.com. You may
also call RiverLink or visit a RiverLink customer service center.
If you purchase a new vehicle you can add it to your RiverLink account and you are eligible to receive a
free RiverLink local transponder for your new vehicle.
Can I have two transponders in my vehicle at the same time- either two of the same kind of transponder or
one RiverLink local transponder and one E-ZPass transponder?
No. Drivers should have only one transponder in their vehicle whether it is a RiverLink local, RiverLink E-ZPass
transponder, or an E-ZPass transponder from another E-ZPass agency. If a user plans to share a
RiverLink E-ZPass transponder among vehicles registered to a single account, it’s suggested that a RiverLink
E-ZPass transponder be purchased for each driver on the account. Having two transponders in a
vehicle can result in invoice errors, and may result in receiving double charges. Only RiverLink E-ZPass transponders
are removable from a vehicle and portable from one vehicle to another. RiverLink local transponders are not
transferable from one vehicle to another.
Do I need a RiverLink transponder for each car I own or may I move a transponder from one car to the other?
RiverLink local transponders may not be moved from one vehicle to another. Get a free RiverLink local transponder
for each registered vehicle. RiverLink E-ZPass transponders may be moved among vehicles registered to a single RiverLink account.
Can two RiverLink transponders be linked to one account or will I have to set up a separate account for each transponder?
If you own more than one vehicle, you can get transponders to place in each of your
vehicles and all can be linked together in a single account. A personal account can
include up to four vehicles. A commercial account has no limit on the number of vehicles.
What if I don’t have a RiverLink transponder and I cross the bridge?
Cameras will capture the license plate number as each vehicle crosses over a tolled bridge. The
system will match the license plate either to registered prepaid accounts or to motor vehicle
records. Tolls will be automatically deducted from prepaid accounts. Customers without prepaid
accounts will receive an invoice in the mail. Toll rates are higher for customers who choose not to
use a transponder due to higher administrative costs.
Does my account balance carry over month to month?
Yes. A RiverLink account balances carry over month to month.
Is there a fee to receive a monthly statement?
There is no fee if you receive your monthly account statement by e-mail or access it
online at RiverLink.com. For personal accounts, statements are $2 per month. The fee is
waived if you have auto-replenishment. For commercial accounts the fee is $2 for the first
4 pages and is 20 cents for each additional page.
What is an inactivity fee and how does it work?
When an account becomes inactive (no tolling or other account activity) for 365 consecutive
days, the account will (a) stop any auto-replenishment and (b) shall auto-withdraw the $5
inactivity fee from the account balance every month until the balance is depleted. The account
will be closed when it reaches a zero balance.
Before an inactivity fee is charged, RiverLink will reach out to customers after 320 days of no
activity, and offer a refund of the account balance. If a refund is not requested, the inactivity
fee is charged after 365 days of no activity.
A single crossing on a local tolled bridge in a 365-day period qualifies as account activity. If
you have an E-ZPass, any crossing in the E-ZPass network in a 365-day period qualifies as account
I see a $x.xx "pending charge" on my bank registry – is this a duplicate charge?
Some customers may see a "pending charge" on their online bank statement, which is not
an actual charge, and is shown by certain banks as they prepare and authorize an
auto-replenishment charge. These types of pending charges should disappear without an
actual charge being incurred.