News

A Year of RiverLink Tolling, A Year of Growth

Number of prepaid accounts and transponders nearly doubles

The first year of tolling on three bridges connecting Louisville and Southern Indiana saw significant growth in the number of RiverLink prepaid accounts and the number of RiverLink transponders requested. Nearly 150,000 RiverLink prepaid accounts were opened in the first year of tolling and nearly 335,000 transponders requested.

“We’re encouraged to see both the number of RiverLink accounts opened and transponders requested nearly double in the first year of tolling,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “But, we want to see more drivers crossing the bridges with transponders in this second year of tolling. Having a prepaid account and transponder is the easiest and most cost-effective way to cross a tolled bridge. It saves drivers money.”

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Tolling Body Supports Pay-By-Plate Option

Other improvements planned for RiverLink

The Joint Board and Tolling Body met today and approved amendments to bylaws and amended business rules for RiverLink, the all-electronic tolling system for the Louisville-Southern Indiana Ohio River Bridges Project.

The Joint Board and Tolling Body include transportation and finance leaders from Indiana and Kentucky. The Indiana Department of Transportation (INDOT) commissioner, the Indiana public finance director, the Kentucky Transportation Cabinet secretary and the Kentucky Public Transportation Infrastructure Authority (KPTIA) chairman, or their designees, make up the Joint Board. The Tolling Body includes the four Joint Board members and an appointed member from each state.

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Steady Crossings, Drivers Save with RiverLink Accounts

Millions could be saved by opening prepaid accounts

The third quarter of tolling on three bridges connecting Louisville and Southern Indiana saw a steady number of crossings, but no significant growth in the number of drivers using transponders to cross the tolled bridges. There were more than 7.7 million crossings of the three tolled bridges in July, August and September. On average, 61 percent of weekday drivers used transponders while crossing the tolled bridges.

“Tolling has been in place for nearly a year, and it’s important all drivers understand that crossing a tolled bridge with a prepaid account and transponder will save them money, no matter how often they use the bridges,” said Megan McLain, innovative finance manager with the Kentucky Transportation Cabinet. “The cost savings are substantial.”

In the third quarter, more than one million crossings were made each month without a transponder. A driver saves $2 per crossing when using a prepaid account and transponder. Drivers could have saved nearly $7 million with prepaid accounts and transponders.

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First Vehicle Registration Holds Expected Next Week

Thousands of drivers in Indiana and Kentucky have paid tolls owed to the two states, via RiverLink, and will avoid having a hold placed on their vehicle registration. A registration hold is placed when a toll is not paid after repeated notices. The first holds are expected to be placed next week. Drivers will not be allowed to renew their vehicle registration until tolls and fees owed are paid in full.

Since RiverLink announced pending registration holds last week, nearly 6,500 drivers have paid tolls and fees owed in full. Those drivers have paid nearly $170,000 owed to the two states.

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First Vehicle Registration Holds Expected For Tolls Owed

Registration cannot be renewed when repeated notices are unpaid

Drivers in Indiana and Kentucky who owe tolls to the two states, via RiverLink, will have a hold placed on their vehicle registration when a toll is not paid after repeated notices. A hold is placed on a vehicle registration after a toll is unpaid, and at least four RiverLink toll notices have been sent to the customer.

The first notice, second notice, violation notice and collections notice are mailed over a minimum of a 135-day period, allowing drivers more than four months to pay tolls owed.

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Prepaid transponders available at select Thorntons locations

Prepaid transponders available at select Thorntons locations

Drivers have another option for purchasing RiverLink transponders. RiverLink starter kits are available at Thorntons locations in Louisville and Jeffersonville. The kit includes a RiverLink prepaid transponder that can be used on the three tolled bridges connecting Louisville and Southern Indiana, a reload card and a RiverLink customer agreement.

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Crossings Climb, Call Times Improve In Second Quarter

Crossings Climb, Call Times Improve In Second Quarter

The second quarter of tolling on three bridges connecting Louisville and Southern Indiana saw an increase in the number of crossings on the bridges and significant improvements in RiverLink customer service. Tolling on the SR 265 Lewis and Clark Bridge, I-65 Abraham Lincoln Bridge and I-65 Kennedy Bridge started Dec. 30, 2016.

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Prepaid transponders available at Speedway locations in KY and IN

Prepaid transponders available at Speedway locations in KY and IN

Drivers have another option for purchasing RiverLink transponders. RiverLink starter kits are available at Speedway locations throughout Kentucky and Indiana. The kit includes a RiverLink prepaid transponder that can be used on the three tolled bridges connecting Louisville and Southern Indiana, a reload card and a RiverLink customer agreement. read more…

Help At Your Fingertips: Automated System Now Available

You can add money to your RiverLink prepaid account or pay your RiverLink invoice by picking up the phone. A new automated system means there’s no need to talk to a customer service representative to check your RiverLink account balance, add money to your prepaid account or pay an invoice. The automated phone system is available 24 hours a day, 7 days a week.

RiverLink account holders can continue to manage their accounts and drivers with invoices can continue to make payments online, www.RiverLink.com. Use the green buttons at the top of the home page.

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