Customer Service Performance Requirements Added for TSP LOUISVILLE, Ky. (Dec. 1, 2020) – The Joint Board met today and approved a single resolution for a change order to the Toll Services Agreement for the Toll System Provider (TSP). Kapsch TrafficCom serves as the...
Customers can pay online, by phone, by mail or in person LOUISVILLE, Ky. (July 27, 2020) – RiverLink invoicing is scheduled to return to a normal schedule on Monday, August 3. The aging of invoices had been paused during the temporary closure of the RiverLink Walk-Up...
How-To Guides are available LOUISVILLE, Ky. (July 22, 2020) – Whether you’re opening a RiverLink prepaid account, managing an existing account or paying an invoice, it’s easy to take care of your needs at RiverLink.com without the need to visit a customer service...
First hour reserved for customers considered high-risk for severe illness LOUISVILLE, Ky. (July 20, 2020) – The RiverLink Walk-Up Centers reopened Wednesday, July 22 with several precautions in place to help keep customers and employees safe. The offices have special...
Toll rates are updated every year LOUISVILLE, Ky. (June 17, 2020) – New toll rates for three bridges connecting Louisville and Southern Indiana begin July 1, 2020. Rates will range from $2.15 to $12.93, depending on the size of the vehicle and whether the driver has a...
RiverLink is alerting customers about fraudulent text messages currently circulating in the market. These messages impersonate tolling agencies nationwide, warning customers of unpaid tolls and indicate fees will be incurred if payment is not sent immediately.
If you receive one of these texts, do not click the link. Instead, check your account directly at RiverLink.com or call our customer service team at 1-855-RIV-LINK. Recipients are encouraged to delete any fraudulent texts they may receive.
If you have provided any personal information, contact your bank immediately. You can also report this to the FBI’s Internet Crime Complaint Center (IC3) at www.ic3.gov, or to the Federal Trade Commission at www.reportfraud.ftc.gov.
You can also forward the suspicious message to 7726 (SPAM) to alert your mobile provider.
Please reach out to our customer service team with any questions, or to check the status of your account at any time.
